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BENEFITS OF DOCUMENT

  1. Easier implementation of Request Fulfilment process in your Organisation
  2. ISO 20000 and ITSM best practice compliant
  3. Teplates

DOCUMENT DESCRIPTION

This document establishes an Request Fulfilment (RF) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process)

This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.



This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

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Source: Request Fulfillment Workflow - Process Guide Word document

This document is available as part of the following discount bundle(s):

Request Fulfillment Process - (ITSM, IT Service Mangement) Bundle
Service Operation - Process Guides (ITSM, IT Service Manage Bundle
 
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Request Fulfillment Workflow - Process Guide

Sold by Ivana Nissen (this author has 36 documents)

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File Type: Word (docx)

File Size: 337.6 KB

Number of Pages: 36

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This product contains a supplemental PDF document.

Initial upload date (first version): Dec 9, 2017
Most recent version published: Feb 14, 2018

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