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BENEFITS OF DOCUMENT

Provides a holistic framework based on Lean principles to improve public service delivery.
Provides guidelines on how to apply Lean methods and tools to improve public services.
Provides a tool to initiate a culture change towards excellence in public service delivery.

DOCUMENT DESCRIPTION

Lean Government is a management philosophy based on the Toyota Production System (TPS). With Lean Government, you will be able to enhance value for your customers/citizens by improving public service delivery and eliminating waste. Simply put, by becoming a Lean organization, you will be able to increase productivity and create greater customer value with less resources.

This training presentation is especially tailored for the public sector. By teaching this presentation to public sector employees, they will have a better understanding of the Lean principles and approach to eliminating waste, and will be more forthcoming to lead and participate in the Lean implementation process.

LEARNING OBJECTIVES

1. Understand the principles and key concepts of Lean Government
2. Acquire knowledge on the key Lean methods and tools and their applications to eliminate waste and create increased value for customers/citizens
3. Identify ways to develop Kaizen eyes to look for improvement opportunities
4. Describe the various Lean roles

CONTENTS

1. Introduction to Lean Thinking
- Why Lean government?
- Lean adoption in various environments
- Lean applications in service environments
- Impact of Lean principles in industry
- What is Lean?
- Lean principles
- What Lean is not
- How does Lean relate to the public sector?
- Lean facilitates a culture change
- Traditional culture vs. Lean culture
- Lean management framework
- What is Lean government?
- Benefits of Lean government

2. Key Concepts of Lean Thinking
- Methods to increase productivity
- Who are the customers of public services?
- The "customers" of public services
- Portrait of a citizen
- Critical quality parameters regardless of the citizen's role
- Eight types of waste in the public sector
- Examples of value-added activities in the public sector
- Examples of waste in service environments
- Lean emphasis
- Lean thinking philosophy

3. Common Lean Methods & Tools
- Muda, Mura & Muri
- Gemba framework
- 5S principles
- Visual management
- Office layout
- Spaghetti diagram
- Value stream mapping
- Standard work
- Heijunka (Load leveling)
- Fexible workforce
- Quality at source
- Poka yoke (error-proofing)
- Kaizen
- PDCA problem solving
- Pareto chart
- 5 whys
- Cause and effect diagram

4. Ways to develop "Kaizen Eyes"
- What are "Kaizen eyes"?
- Ways to develop "Kaizen eyes"

5. Lean Roles
- Lean steering committee
- Lean deployment leader
- Lean champions
- Lean process owner
- Lean coach
- Team leader
- Team members

6. Sustaining a Lean Culture
- Challenges of Lean government
- Sustaining a Lean culture
- Lessons from other adopters

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Source: Lean Government PowerPoint document

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Lean Government

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This business document is categorized under the function(s):

Operations Organization, Change, & HR

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 15.2 MB

Number of Slides: 175 (includes cover, transition slides)

Related Topic(s): Government

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Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Sep 7, 2016
Most recent version published: Jun 25, 2018

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