Please register (it's free!) or login to view the remaining preview.

If you are logged in, your referral link [?] is automatically included below.

EMBED CODE (Copy and Paste)

BENEFITS OF DOCUMENT

Provides a holistic framework based on Lean principles to improve public service delivery.
Provides guidelines on how to apply Lean methods and tools to improve public services.
Provides a tool to initiate a culture change towards excellence in public service delivery.

DOCUMENT DESCRIPTION

Lean Government is a management philosophy based on the Toyota Production System (TPS). With Lean Government, you will be able to enhance value for your customers/citizens by improving public service delivery and eliminating waste. Simply put, by becoming a Lean organization, you will be able to increase productivity and create greater customer value with less resources.

This training presentation is especially tailored for the public sector. By teaching this presentation to public sector employees, they will have a better understanding of the Lean principles and approach to eliminating waste, and will be more forthcoming to lead and participate in the Lean implementation process.

LEARNING OBJECTIVES

1. Understand the principles and key concepts of Lean Government
2. Acquire knowledge on the key Lean methods and tools and their applications to eliminate waste and create increased value for customers/citizens
3. Identify ways to develop Kaizen eyes to look for improvement opportunities
4. Describe the various Lean roles

CONTENTS

1. Introduction to Lean Thinking
- Why Lean government?
- Lean adoption in various environments
- Lean applications in service environments
- Impact of Lean principles in industry
- What is Lean?
- Lean principles
- What Lean is not
- How does Lean relate to the public sector?
- Lean facilitates a culture change
- Traditional culture vs. Lean culture
- Lean management framework
- What is Lean government?
- Benefits of Lean government

2. Key Concepts of Lean Thinking
- Methods to increase productivity
- Who are the customers of public services?
- The "customers" of public services
- Portrait of a citizen
- Critical quality parameters regardless of the citizen's role
- Eight types of waste in the public sector
- Examples of value-added activities in the public sector
- Examples of waste in service environments
- Lean emphasis
- Lean thinking philosophy

3. Common Lean Methods & Tools
- Muda, Mura & Muri
- Gemba framework
- 5S principles
- Visual management
- Office layout
- Spaghetti diagram
- Value stream mapping
- Standard work
- Heijunka (Load leveling)
- Fexible workforce
- Quality at source
- Poka yoke (error-proofing)
- Kaizen
- PDCA problem solving
- Pareto chart
- 5 whys
- Cause and effect diagram

4. Ways to develop "Kaizen Eyes"
- What are "Kaizen eyes"?
- Ways to develop "Kaizen eyes"

5. Lean Roles
- Lean steering committee
- Lean deployment leader
- Lean champions
- Lean process owner
- Lean coach
- Team leader
- Team members

6. Sustaining a Lean Culture
- Challenges of Lean government
- Sustaining a Lean culture
- Lessons from other adopters

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Lean Government PowerPoint document

Top Flevy Author [?]

Lean Government

Sold by Operational Excellence Consulting (this author has 161 documents)

$79.00

ALL FEES INCLUDED

Add to Cart

This business document is categorized under the function(s):

Operations Organization, Change, & HR

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 15.1 MB

Number of Slides: 176 (includes cover, transition slides)

Related Topic(s): Government

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Sep 7, 2016
Most recent version published: Apr 18, 2021

Ask the Author a Question

Must be logged in Click here to log in

CUSTOMER TESTIMONIALS

"The wide selection of frameworks is very useful to me as an independent consultant. In fact, it rivals what I had at my disposal at Big 4 Consulting firms in terms of efficacy and organization."

– Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)

"My FlevyPro subscription provides me with the most popular frameworks and decks in demand in today’s market. They not only augment my existing consulting and coaching offerings and delivery, but also keep me abreast of the latest trends, inspire new products and service offerings for my practice, and educate me in a fraction of the time and money of other solutions. I strongly recommend FlevyPro to any consultant serious about success."

– Bill Branson, Founder at Strategic Business Architects

"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group

"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

– Michael Evans, Managing Director at Newport LLC

"I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

– Roberto Fuentes Martinez, Manager at Technology Transformation Advisory

"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact that it is not at all just a repository of documents/resources but, in the way that David and his team manage the firm, it is like dealing with consultants always ready to assist, advise and direct you to what you really need, and they always get it right.

I am an international hospitality accomplished senior executive who has worked and lived during the past 35 years in 23 countries in 5 continents and I can humbly say that I know what customer service is, trust me.

Aside from the great and professional service that Flevy's team provide, their wide variety of material is of utmost great quality, professionally put together and most current.

Well done Flevy, keep up the great work and I look forward to continue working with you in the future and to recommend you to a variety of colleagues around the world."

– Roberto Pelliccia, Senior Executive in International Hospitality

"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so many challenges and there is the need to make the right decisions in a short time, with so much scattered information, we are fortunate to have Flevy. Flevy investigates, selects, and puts at our disposal the best of the best to help us be successful in our work."

– Omar Hernán Montes Parra, CEO at Quantum SFE

"As a niche strategic consulting firm, Flevy and FlevyPro frameworks and documents are an on-going reference to help us structure our findings and recommendations to our clients as well as improve their clarity, strength, and visual power. For us, it is an invaluable resource to increase our impact and value."

– David Coloma, Consulting Area Manager at Cynertia Consulting

"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I have been able to exceed expectations and deliver quality advice and solutions to my clients. The quality and expertise of the authors are exemplary and gives me great confidence to use as part of my service offerings.

I highly recommend this company for any consultant wanting to apply international best practice standards in their service offerings. "

– Nishi Singh, Strategist and MD at NSP Consultants

"Flevy is our 'go to' resource for management material, at an affordable cost. The Flevy library is comprehensive and the content deep, and typically provides a great foundation for us to further develop and tailor our own service offer."

– Chris McCann, Founder at Resilient.World

SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

Advanced Analytics for Government - Implementation Toolkit Excel workbook and supporting ZIP $249.00 Author: Gerard Blokdijk Analytics Government	Local Government Taxonomy Excel workbook $30.00 Author: R Bradley Consulting Government	10 Key Principles of Government Transformation 22-slide PowerPoint deck $20.00 This is a FlevyPro [?] document. Subscribe and save with FlevyPro! Government	BPM for Government - Implementation Toolkit Excel workbook and supporting ZIP $249.00 Author: Gerard Blokdijk Government Business Process Management
Firm Value Chain, Industry Value Chain, and Business Intelligence 79-slide PowerPoint deck $42.00 Author: Ganesh Rajagopalan Value Chain Analysis Analytics	Business Analytics Primer 31-slide PowerPoint deck $36.00 Author: tangentmgmt Analytics	Integrating Enterprise Performance and Risk Management 68-slide PowerPoint deck and supporting PDF $49.00 Author: Gary Cokins Performance Management Risk Management Analytics	Business Process Management 9-page Word document $35.00 Author: Safwan Khan Process Analysis Business Process Management
Analytics and BI Reference Architecture 6-page PDF document $30.00 Author: R Bradley Consulting Analytics	Organization Design Toolkit 102-slide PowerPoint deck and supporting Excel workbook $79.00 Author: Corporate Finance 101 Organizational Design	How to Build a Target Operating Model (TOM) 35-slide PowerPoint deck $49.00 Author: R Bradley Consulting Target Operating Model	Complete Business Frameworks Reference Guide 407-slide PowerPoint deck $199.00 Author: LearnPPT Strategy Frameworks Consulting Frameworks Consulting Training