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HIGHLIGHTS
BENEFITS OF DOCUMENT
DOCUMENT DESCRIPTION
Lean Healthcare is a management philosophy based on the Toyota Production System (TPS). With Lean Healthcare, you will be able to enhance value for your customers/patients by improving service delivery and eliminating waste. Simply put, by becoming a Lean organization, you will be able to increase productivity and safety and deliver greater customer/patient value with less resources.
Based on the Lean philosophy, all activities in an organization can be grouped into two categories: value-added (VA) activities, and non-value-added (NVA) activities. It should be noted that VA and NVA activities (waste) are viewed from the customer perspective.
VA activities are those that bring higher value to products and services. Examples are faster admission and discharge, providing treatment (e.g emergency, outpatient), nursing care process, medication process, staff scheduling to match patient loads, ancillary testing (e.g. lab and x-ray), etc. Customers/patients are willing to pay for these services.
On the other hand, NVA activities are tasks that add cost or time but do not add value. Examples are expired test reagents, mislabeled patient specimens, wrong medication delivered to patients, nurses searching for missing supplies, expired chemotherapy drugs, patients waiting due to schedule exceeding capacity, etc. These activities should be eliminated, simplified or reduced as much as possible.
By tackling waste from an end-to-end business process, not only can your organization improve the value of its products and services, you can also achieve significant cost reduction, strengthen cash flow and emerge from the pandemic or downturn with a stronger and more competitive profile.
By teaching this Lean Healthcare PPT presentation to healthcare service providers, they will have a better understanding of the Lean principles and approach to eliminating waste, and will be more forthcoming to lead and participate in the Lean implementation process.
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NOTE: This training package includes:
1. Lean Healthcare PPT training presentation (PowerPoint format)
2. Lean poster (PDF format, in color and monochrome, printable in A3 size)
3. Eight Wastes of Lean poster (PDF format, in color and monochrome, printable in A3 size)
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LEARNING OBJECTIVES
1. Understand the principles and key concepts of Lean Healthcare
2. Acquire knowledge on the key Lean methods and tools and their applications to eliminate waste and create increased value for customers
3. Identify ways to develop "Kaizen eyes" to look for improvement opportunities
4. Describe the various Lean roles
CONTENTS
1. Introduction to Lean Thinking
• Healthcare imperatives
• How can Lean help?
• Lean adoption in various environments
• Impact of Lean principles in industry
• Lean applications in service environments
• Results of Lean implementation at Virginia Mason Medical Center
• What is Lean?
• Lean principles
• What Lean is not
• Lean facilitates a culture change
• Traditional culture vs. Lean culture
• Lean management framework
• Why Lean healthcare?
• What is Lean healthcare?
• Benefits of Lean healthcare
2. Key Concepts of Lean Thinking
• Methods to increase productivity
• Value and waste
• Eight types of waste in healthcare
• Examples of value-added activities in healthcare
• Examples of waste in healthcare
• Much of a patient's time is spent waiting
• Lean emphasis
• Lean thinking philosophy
3. Common Lean Methods & Tools
• The 3Ms: Muda, Mura & Muri
• Gemba framework
• 5S principles
• Visual management
• Office layout
• Spaghetti diagram
• Value stream mapping
• Standard work
• Heijunka (Load leveling)
• Fexible workforce
• Quality at source
• Poka yoke (Mistake-proofing)
• Andon
• Kaizen
• PDCA problem solving
• Pareto chart
• 5 whys
• Cause and effect diagram
4. Ways to develop "Kaizen Eyes"
• What are "Kaizen eyes"?
• Ways to develop "Kaizen eyes"
5. Lean Roles
• Lean steering committee
• Lean deployment leader
• Lean champions
• Lean process owner
• Lean coach
• Team leader
• Team members
6. Sustaining a Lean Culture
• Critical success factors
• Lessons from other adopters
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Source: Best Practices in Healthcare PowerPoint Slides: Lean Healthcare PowerPoint (PPTX) Presentation, Operational Excellence Consulting
ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING
Operational Excellence Consulting is a leading management training and consulting firm dedicated to helping individuals and organizations improve their effectiveness and productivity in the post-pandemic new normal. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches.
[read more]
We work with a diverse range of clients, including government bodies, multinational corporations, and small and medium-sized enterprises, across a wide spectrum of industries.
Our firm offers a comprehensive suite of capabilities, including Design Thinking, Customer Experience Management, Business Model Innovation, Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Kanri (Policy Deployment), Problem Solving Techniques & Tools (e.g. PDCA, 8D, A3, etc.), Training Within Industry (TWI), Suggestion System and Benchmarking.
To ensure the widespread adoption of operational excellence techniques and tools, we pride ourselves on developing high-quality, customizable training materials, presentations, frameworks, and templates to complement your training and business needs.
Operational Excellence Consulting has published 209 additional documents on Flevy.
DETAILS
File Type: PowerPoint (pptx)
File Size: 18.9 MB
Number of Slides: 180 (includes cover, transition, & marketing slides)
Related Topic(s): Healthcare
This business document is categorized under the function(s): Operations
It applies to Healthcare & Life Sciences
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
This product contains a supplemental ZIP document.
Terms of usage (for all documents from Operational Excellence Consulting)
Initial upload date (first version): Sep 4, 2016
Most recent version published: Oct 20, 2022
![]() | This 32-page presentation from Operational Excellence Consulting explains the Lean Management philosophy, based on the Toyota Production System (TPS). Learn to eliminate waste. To receive this free download, enter your email address below and click the "Email Me" button. |
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