Lean Healthcare (PowerPoint PPTX)

Lean Healthcare is a management philosophy based on the Toyota Production System (TPS). With Lean Healthcare, you will be able to enhance value for your customers/patients by improving service delivery and eliminating waste. Simply put, by becoming a Lean organization, you will be able to increase productivity and safety and deliver greater customer/patient value with less resources. 

Based on the Lean philosophy, all activities in an organization can be grouped into two categories: value-added (VA) activities, and non-value-added (NVA) activities. It should be noted that VA and NVA activities (waste) are viewed from the customer perspective.

VA activities are those that bring higher value to products and services. Examples are faster admission and discharge, providing treatment (e.g emergency, outpatient), nursing care process, medication process, staff scheduling to match patient loads, ancillary testing (e.g. lab and x-ray), etc. Customers/patients are willing to pay for these services.

On the other hand, NVA activities are tasks that add cost or time but do not add value. Examples are expired test reagents, mislabeled patient specimens, wrong medication delivered to patients, nurses searching for missing supplies, expired chemotherapy drugs, patients waiting due to schedule exceeding capacity, etc. These activities should be eliminated, simplified or reduced as much as possible.

By tackling waste from an end-to-end business process, not only can your organization improve the value of its products and services, you can also achieve significant cost reduction, strengthen cash flow and emerge from the pandemic or downturn with a stronger and more competitive profile.

By teaching this Lean Healthcare PPT presentation to healthcare service providers, they will have a better understanding of the Lean principles and approach to eliminating waste, and will be more forthcoming to lead and participate in the Lean implementation process.

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NOTE: This training package includes:
1. Lean Healthcare PPT training presentation (PowerPoint format)
2. Lean poster (PDF format, in color and monochrome, printable in A3 size)
3. Eight Wastes of Lean poster (PDF format, in color and monochrome, printable in A3 size)
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LEARNING OBJECTIVES

1. Understand the principles and key concepts of Lean Healthcare
2. Acquire knowledge on the key Lean methods and tools and their applications to eliminate waste and create increased value for customers
3. Identify ways to develop "Kaizen eyes" to look for improvement opportunities
4. Describe the various Lean roles

CONTENTS

1. Introduction to Lean Thinking
•  Healthcare imperatives
•  How can Lean help?
•  Lean adoption in various environments
•  Impact of Lean principles in industry
•  Lean applications in service environments
•  Results of Lean implementation at Virginia Mason Medical Center
•  What is Lean?
•  Lean principles
•  What Lean is not
•  Lean facilitates a culture change
•  Traditional culture vs. Lean culture
•  Lean management framework
•  Why Lean healthcare?
•  What is Lean healthcare?
•  Benefits of Lean healthcare

2. Key Concepts of Lean Thinking
•  Methods to increase productivity
•  Value and waste
•  Eight types of waste in healthcare
•  Examples of value-added activities in healthcare
•  Examples of waste in healthcare
•  Much of a patient's time is spent waiting
•  Lean emphasis
•  Lean thinking philosophy

3. Common Lean Methods & Tools
•  The 3Ms: Muda, Mura & Muri
•  Gemba framework
•  5S principles
•  Visual management
•  Office layout
•  Spaghetti diagram
•  Value stream mapping
•  Standard work
•  Heijunka (Load leveling)
•  Fexible workforce
•  Quality at source
•  Poka yoke (Mistake-proofing)
•  Andon
•  Kaizen
•  PDCA problem solving
•  Pareto chart
•  5 whys
•  Cause and effect diagram

4. Ways to develop "Kaizen Eyes"
•  What are "Kaizen eyes"?
•  Ways to develop "Kaizen eyes"

5. Lean Roles
•  Lean steering committee
•  Lean deployment leader
•  Lean champions
•  Lean process owner
•  Lean coach
•  Team leader
•  Team members

6. Sustaining a Lean Culture
•  Critical success factors
•  Lessons from other adopters