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BENEFITS OF DOCUMENT

Easier implementation of Request Fulfilment process in your Organisation
ISO 20000 and ITIL v3 compliant

DOCUMENT DESCRIPTION

This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)

This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

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Source: ITIL Request Fulfillment Workflow - Process Guide Word document

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ITIL Request Fulfillment Workflow - Process Guide

Sold by Ivana Nissen (this author has 21 documents)

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This business document is categorized under the function(s): Information Technology ITIL

It applies to All Industries.

File Type: Word (docx)

File Size: 337.6 KB

Number of Pages: 36

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This product contains a supplemental PDF document.

Initial upload date (first version): Dec 9, 2017
Most recent version published: Feb 14, 2018

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ITIL Request Fulfillment Workflow - Process Guide

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