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In today's increasing complexity of digital technology and modern business, customers are increasingly choosing products and services based on the quality of the experiences they have with them. To help meet these challenges, an approach known as "Design Thinking" is playing a greater role in finding meaningful pathways - it is increasingly common in Lean Six Sigma processes and in organizational innovation initiatives. A Design Thinking mindset is essential for the development of Internet of Things (IoT) platforms, smart products and Smart Cities. Industry practitioners of Design Thinking include Apple, Google, Uber, AirBnB, IDEO, Samsung, Nike, Procter & Gamble, SAP, Singapore Airlines and DBS Bank.
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Initial upload date (first version): Mar 18, 2016
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