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BENEFITS OF DOCUMENT
- Diagnose Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.
- Implement evidence-based best practice strategies aligned with overall goals.
- Integrate recent advances in Customer Service and process design strategies into practice according to best practice guidelines.
DOCUMENT DESCRIPTION
The Customer Service Self-Assessment will make you a Customer Service domain expert by:
* Reducing the effort in the Customer Service work to be done to get problems solved
* Ensuring that plans of action include every Customer Service task and that every Customer Service outcome is in place
* Saving time investigating strategic and tactical options and ensuring Customer Service opportunity costs are low
* Delivering tailored Customer Service advise instantly with structured going-forward plans
The Self Assessment tool is a comprehensive dashboard built in MS Excel. It ensures you don't miss anything with 919 criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1-10 participants.
The above preview showcases an example of a completed version. The secondary document includes a blank template, as well as a detailed 150+ page PDF guide. The guide provides a convenient way to distribute and share among the participants to prepare and discuss the Self Assessment.
Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Assessment Dashboard - Customer Service Excel document
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Assessment Dashboard - Customer Service
Sold by Gerard Blokdijk (this author has 177 documents)
This business document is categorized under the function(s):
It applies to All Industries
File Type: Excel (xlsx)
File Size: 459.4 KB
Related Topic(s):
Customer Service
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document. This product contains a supplemental ZIP document.
Initial upload date (first version): Feb 7, 2018 Most recent version published: Feb 8, 2018
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