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BENEFITS OF DOCUMENT
  1. Diagnose Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.
  2. Implement evidence-based best practice strategies aligned with overall goals.
  3. Integrate recent advances in Customer Service and process design strategies into practice according to best practice guidelines.

DOCUMENT DESCRIPTION

The Customer Service Self-Assessment will make you a Customer Service domain expert by:

* Reducing the effort in the Customer Service work to be done to get problems solved
* Ensuring that plans of action include every Customer Service task and that every Customer Service outcome is in place
* Saving time investigating strategic and tactical options and ensuring Customer Service opportunity costs are low
* Delivering tailored Customer Service advise instantly with structured going-forward plans

The Self Assessment tool is a comprehensive dashboard built in MS Excel. It ensures you don't miss anything with 919 criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1-10 participants.

The above preview showcases an example of a completed version. The secondary document includes a blank template, as well as a detailed 150+ page PDF guide. The guide provides a convenient way to distribute and share among the participants to prepare and discuss the Self Assessment.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Assessment Dashboard - Customer Service Excel document

This document is part of the following Business Toolkit:

Customer Service View Details
 

Assessment Dashboard - Customer Service

Sold by Gerard Blokdijk (this author has 67 documents)

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Want to become an expert on Customer-centric Design (CCD)? Take a look at the Customer-centric Design (CCD) Stream, our most holistic collection of Customer-centric Design (CCD) frameworks. Full details here.

This business document is categorized under the function(s): Organization, Change, & HR   Customer Service  

It applies to All Industries.

File Type: Excel (xlsx)

File Size: 459.4 KB

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental ZIP document.

Initial upload date (first version): Feb 7, 2018
Most recent version published: Feb 8, 2018

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