What are the core capabilities for Sales Force Automation? Download our FREE 39-page Gartner report on SFA. This is an exclusive promotion being run on LinkedIn.
  Please register (it's free!) or login to view the document preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


BENEFITS OF DOCUMENT
  1. Easier implementation of Request Fulfilment process in your Organisation
  2. ISO 20000 and ITIL v3 compliant

DOCUMENT DESCRIPTION

This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)

This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: ITIL Request Fulfillment Workflow - Process Guide Word document

 

ITIL Request Fulfillment Workflow - Process Guide

Sold by Ivana Nissen (this author has 31 documents)

$40.00

ALL FEES INCLUDED
Add to Cart
  

This business document is categorized under the function(s): Information Technology   ITIL  

It applies to All Industries.

File Type: Word (docx)

File Size: 337.6 KB

Number of Pages: 36

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental PDF document.

Initial upload date (first version): Dec 9, 2017
Most recent version published: Feb 14, 2018

Ask the Author a Question

Must be logged in Click here to log in




CUSTOMER TESTIMONIALS

"Your business framework guides help us add structure and clarity to what we're doing and I'm sure improve the output. They also save us a lot of time. Just in opportunity cost of our staff alone, these documents have paid for themselves many times over."

– VP of Marketing at a Multinational Corporation
  "Flevy has been proven to be an invaluable resource for our firm. We have used many of the documents in our client engagements as have found the content to be very thorough and professionally put together. Good to know a resource like this exists."

– Partner at a Management Consulting Firm




SELECT CUSTOMERS

Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.



Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.



VIEW BY


Are you a business professional?
Join Flevy and sell your business documents.

Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. There's no reason to let your IP collect dust when it can be making you perpetual income.


CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

ITIL 4 Foundation - PPT + ITIL 4 Poster (New)
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
233-slide PowerPoint deck and supporting PDF. ITIL 4 Foundation PPT + ITIL 4 Foundation Poster ( printable in A1, A2, A3 format) 200 pages PPT + 75+ Exam preparation Questions Couseware is accredited according to the actual official Syllabus and contains: - The key [read more]
$85.00

Add to Cart View Details

ITIL 4 Poster: ITIL 4 Key Concepts (2019) - New
Listed under:  Information Technology
View more from: Ivana Nissen
2-page PDF document. ITIL 4 Poster - 2019, ITIL 4 - Service Value System Poster - printable in A1, A2, A3 ( Note: This poster is also avialable as part od "ITIL 4 Foundation - PPT + ITIL 4 Poster" as well as "ITIL 4 - Bundle of 5 [read more]
$25.00

Add to Cart View Details

ITIL 4 Poster: ITIL 4 Heat Maps (printable in A1, A2) New
Listed under:  Information Technology
View more from: Ivana Nissen
1-page PDF document. Poster gives heat mapping of contribution of all 34 ITIL 4 Practices to 6 Service Value Chain Activities. HEAT MAP: represents the contribution of ITIL Practices to value chain activities. Service Value Chain (central element of [read more]
$25.00

Add to Cart View Details

Healthcare Business Capability Model
1-page PDF document. A business capability model for a Healthcare company. To be used as a core document for Enterprise Architects and EA work. Also very valuable to Business Architects and Business Architecture projects/programmes.
$30.00

Add to Cart View Details

Insurance Company Business Capability Model
1-page PDF document. A business capability model for an Insurance company. To be used as a core document for Enterprise Architects and EA work. Also very valuable to Business Architects and Business Architecture projects/programmes.
$30.00

Add to Cart View Details

ITIL 4 Poster: ITIL 4 Service Value Chain (Inputs-Outputs)
Listed under:  Information Technology
View more from: Ivana Nissen
1-page PDF document. ITIL 4 Poster - 2019, ITIL 4 - Service Value Chain ( Inputs & Outputs) Poster - printable in A1, A2, A3 Poster gives complete overview of INPUTS and OUTPUTS of all 6 Service Value Chain Activities. Service Value chain activities [read more]
$25.00

Add to Cart View Details

ITIL Process Assessment - Service Operation (XLS)
Listed under:  Information Technology
View more from: Ivana Nissen
Excel workbook. This Excel spreadsheet system with approx. 300 Questions allows you to conduct a Assessment of ITIL v3 Service Operation processes: 1. Event Management 2. Request Fulfilment 3. Access Management 4. Incident Management 5. Problem [read more]
$45.00

Add to Cart View Details

ITIL Service Catalogue Template
Listed under:  Information Technology
View more from: Dartview Consulting   Top Flevy Author [?]
11-page Word document. This document is based on ITIL v3 and provides a template for a detailed Service Catalogue. A Service Catalogue is one of the three elements of an IT Service Providers, Service Portfolio. The Service Portfolio is the complete set of [read more]
$30.00

Add to Cart View Details

Mining Industry (Metals & Minerals) - Value Chain Insights
Listed under:  Operations  Spans all functions
View more from: Ganesh Rajagopalan
232-slide PowerPoint deck and supporting ZIP. This is an extensive slide deck (232 slides) providing a fairly deep insight into the mining industry value chain for metals & minerals. The slide points are supported by a detailed (close to ninety pages) slide note [read more]
$96.00

Add to Cart View Details

Implementing Service Level Management (SLM) - PPT
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
31-slide PowerPoint deck and supporting PDF. This presentation describes steps for Implementing a Service Level Management (SLM) process according to ITIL best practice and ISO 20000. Document contains sample implementation guide with steps: 1. Appoint Service Level [read more]
$25.00

Add to Cart View Details

Become your organization's resident expert on...

Digital Transformation
 
Strategy Development
 
Performance Management
 
Change Management
 
Innovation Management
 
Business Transformation
 
Post-merger Integration (PMI)
 
Customer-centric Design (CCD)
Interested in something else? Browse our 350+ Business Toolkits of best practices, each focused on a specific management topic.