Before we get to how to improve customer experience, let’s just recap on why we should care about improving the customer experience. Deloitte said that customer-centric companies are 60% more profitable than their less customer-centric counterparts. That’s right, 60% more profitable. And that’s not just one of those throw-away marketing stats. It’s from Deloitte, one of […]
Tag Archives | Deloitte
Our Interview with the Co-founders of TheConsultantLounge, the One-stop Hub for Consultants
We recently had the opportunity to speak with the two co-founders of TheConsultantLounge.com, Laura Woodroof (picture on the right below) and Martina Segerer. TheConsultantLounge is an online and offline community for smart and passionate management consultants who were looking to expand their network and share their experiences across the broader consulting ecosystem. Both Laura and Martina are seasoned consultants with combined […]
