Flevy Management Insights Q&A
Best KPI for Accounts Payable Performance?


This article provides a detailed response to: Best KPI for Accounts Payable Performance? For a comprehensive understanding of Key Performance Indicators, we also include relevant case studies for further reading and links to Key Performance Indicators best practice resources.

TLDR Days Payable Outstanding (DPO) and Cost per Invoice are critical KPIs for optimizing Accounts Payable performance and aligning with strategic financial goals.

Reading time: 5 minutes

Before we begin, let's review some important management concepts, as they related to this question.

What does Key Performance Indicators (KPIs) mean?
What does Days Payable Outstanding (DPO) mean?
What does Cost per Invoice mean?
What does Benchmarking mean?


Determining what is the best KPI for accounts payable is crucial for enhancing the efficiency and effectiveness of an organization's financial operations. In the realm of finance, particularly within accounts payable (AP), the selection of key performance indicators (KPIs) is not a one-size-fits-all matter. It requires a strategic approach, taking into account the unique needs and goals of the organization. The best KPIs for AP performance not only provide a snapshot of current financial health but also offer insights into potential areas for improvement, enabling organizations to make informed decisions and optimize their processes.

Among the myriad of metrics available, the Days Payable Outstanding (DPO) stands out as a particularly valuable KPI for gauging accounts payable performance. DPO measures the average number of days that an organization takes to pay its invoices from vendors and suppliers, offering a clear picture of the company's cash flow management and vendor relationship quality. A balanced DPO not only ensures that the organization maintains healthy relationships with its suppliers by avoiding late payments but also optimizes its cash flow by not paying too early. The strategic management of DPO can significantly impact an organization's liquidity and operational efficiency, making it a critical metric for CFOs and finance teams.

Another essential KPI is the Cost per Invoice, which measures the total cost associated with processing a single invoice. This metric encompasses various factors, including labor, overhead, and technology costs. By optimizing the Cost per Invoice, organizations can identify inefficiencies within their AP processes and implement cost-saving measures. Reducing the cost of invoice processing not only improves the bottom line but also frees up resources that can be allocated to other strategic areas within the organization.

Framework for Implementing AP KPIs

Implementing a robust framework for tracking and analyzing KPIs is essential for maximizing the value of accounts payable metrics. This framework should begin with a clear definition of the organization's strategic objectives and the role of the AP function in achieving these goals. Once the objectives are defined, selecting the appropriate KPIs becomes a more straightforward process. It is important to ensure that the chosen KPIs are aligned with the organization's overall strategy and financial goals.

After selecting the relevant KPIs, the next step is to establish benchmarks and targets for each metric. These benchmarks can be based on industry standards, historical performance, or aspirational goals. Consulting firms such as McKinsey and Deloitte often publish industry benchmarks that can serve as valuable references for setting realistic yet challenging targets. By comparing current performance against these benchmarks, organizations can identify areas where improvements are needed.

Finally, regular reporting and analysis of KPIs are crucial for maintaining oversight and driving continuous improvement. Organizations should establish a routine for monitoring KPIs, analyzing variances from targets, and implementing corrective actions as needed. This ongoing process ensures that the AP function remains aligned with the organization's strategic objectives and continues to contribute to its financial health.

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Real-World Examples of AP KPI Optimization

In practice, many organizations have successfully optimized their accounts payable performance by focusing on key metrics like DPO and Cost per Invoice. For instance, a global manufacturing company implemented a strategic initiative to extend its DPO without harming supplier relationships. By renegotiating payment terms and leveraging early payment discounts where appropriate, the company improved its cash flow while maintaining strong partnerships with its suppliers.

Another example involves a leading retail chain that focused on reducing its Cost per Invoice by automating its invoice processing. By implementing an advanced AP software solution, the company was able to significantly decrease manual data entry, reduce processing errors, and lower its overall cost per invoice. This not only resulted in direct cost savings but also improved the efficiency of the AP department, allowing staff to focus on more strategic tasks.

These examples underscore the importance of selecting and optimizing the right KPIs for accounts payable. By focusing on metrics that align with the organization's strategic goals and continuously seeking ways to improve these metrics, organizations can enhance their financial operations, improve cash flow management, and maintain strong relationships with suppliers. In conclusion, the question of what is the best KPI for accounts payable cannot be answered with a single metric. Instead, organizations should adopt a strategic approach, selecting and optimizing KPIs such as DPO and Cost per Invoice that align with their overall goals. By implementing a robust framework for tracking, analyzing, and improving these KPIs, organizations can achieve operational excellence in their accounts payable processes.

Best Practices in Key Performance Indicators

Here are best practices relevant to Key Performance Indicators from the Flevy Marketplace. View all our Key Performance Indicators materials here.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Explore all of our best practices in: Key Performance Indicators

Key Performance Indicators Case Studies

For a practical understanding of Key Performance Indicators, take a look at these case studies.

Telecom Infrastructure Optimization for a European Mobile Network Operator

Scenario: A European telecom company is grappling with the challenge of maintaining high service quality while expanding their mobile network infrastructure.

Read Full Case Study

Defense Sector KPI Alignment for Enhanced Operational Efficiency

Scenario: The organization is a mid-sized defense contractor specializing in advanced communication systems, facing challenges in aligning its KPIs with strategic objectives.

Read Full Case Study

Aerospace Supply Chain Resilience Enhancement

Scenario: The company, a mid-sized aerospace components supplier, is grappling with the Critical Success Factors that underpin its competitive advantage in a volatile market.

Read Full Case Study

Market Penetration Strategy for Electronics Firm in Smart Home Niche

Scenario: The organization is a mid-sized electronics manufacturer specializing in smart home devices, facing stagnation in a highly competitive market.

Read Full Case Study

Operational Excellence in Specialty Chemicals

Scenario: The organization is a specialty chemicals producer facing challenges in maintaining its market position due to inefficiencies in their Critical Success Factors.

Read Full Case Study

Luxury Brand Retail KPI Advancement in the European Market

Scenario: A luxury fashion retailer based in Europe is struggling to align its Key Performance Indicators with its strategic objectives.

Read Full Case Study

Explore all Flevy Management Case Studies

Related Questions

Here are our additional questions you may be interested in.

How can companies leverage artificial intelligence and machine learning to identify and prioritize their Key Success Factors more efficiently?
Companies can leverage Artificial Intelligence and Machine Learning to enhance Strategic Planning, Decision-Making, Operational Excellence, and Competitive Intelligence, thereby efficiently identifying and prioritizing Key Success Factors for sustained competitive advantage. [Read full explanation]
What impact does the increasing use of artificial intelligence and machine learning have on the selection and evaluation of KPIs?
The integration of AI and ML into business operations is revolutionizing KPI selection and evaluation by enabling real-time data analysis, shifting focus towards predictive metrics, and allowing for the customization and personalization of KPIs, enhancing Strategic Planning and Operational Excellence. [Read full explanation]
How is the increasing emphasis on sustainability and ESG considerations impacting the identification and management of Critical Success Factors?
The emphasis on sustainability and ESG is transforming the identification and management of Critical Success Factors by integrating these considerations into Strategic Planning, Operational Excellence, and Stakeholder Engagement to drive growth, innovation, and competitive advantage. [Read full explanation]
How can businesses balance the need for quantitative KPIs with the qualitative aspects of performance that are harder to measure?
Businesses can achieve a comprehensive understanding of their operations and drive sustainable growth by integrating both Quantitative KPIs and Qualitative measures, such as customer satisfaction and employee engagement, into their Performance Management systems. [Read full explanation]
How can KPIs be designed to drive cross-functional collaboration and innovation within organizations?
Designing KPIs that align with Strategic Objectives, implementing Shared KPIs for teamwork, and focusing on Outcome-Based KPIs can drive cross-functional collaboration and innovation. [Read full explanation]
What strategies can be employed to ensure KPIs reflect both short-term achievements and long-term strategic goals?
Adopting a multifaceted approach that includes aligning KPIs with Strategic Objectives, integrating Leading and Lagging Indicators, and fostering a Culture of Continuous Improvement ensures KPIs reflect both immediate and strategic goals. [Read full explanation]

Source: Executive Q&A: Key Performance Indicators Questions, Flevy Management Insights, 2024


Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials



Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.