This article provides a detailed response to: What role does augmented reality (AR) play in enhancing asset maintenance procedures through EAM? For a comprehensive understanding of EAM, we also include relevant case studies for further reading and links to EAM best practice resources.
TLDR AR revolutionizes EAM by improving maintenance efficiency, accuracy, safety, and enabling remote collaboration, leading to enhanced Operational Excellence.
Before we begin, let's review some important management concepts, as they relate to this question.
Augmented Reality (AR) is transforming the landscape of Enterprise Asset Management (EAM) by providing innovative solutions for maintenance procedures. This technology enhances the efficiency, accuracy, and safety of asset maintenance tasks, thereby contributing significantly to an organization's Operational Excellence. Through the overlay of digital information onto the physical world, AR equips maintenance personnel with real-time, actionable insights, leading to more informed decision-making and execution.
Improving Maintenance Accuracy and Efficiency
AR technology plays a pivotal role in improving the accuracy and efficiency of maintenance procedures. By superimposing digital images and data onto a technician's field of view, AR provides immediate access to vital information such as maintenance history, step-by-step repair instructions, and safety protocols. This instant access to information reduces the time spent on diagnosing issues and performing repairs, thereby increasing overall operational efficiency. For instance, a technician facing a complex machinery breakdown can use AR glasses to visualize the internal components and workings of the machine, receive guided instructions, and even remotely consult with experts in real-time, thus significantly reducing downtime and improving productivity.
Moreover, AR facilitates precision in maintenance tasks by ensuring that procedures are executed correctly the first time, thereby minimizing the risk of errors and rework. For example, AR can project torque sequences and specifications directly onto parts to be assembled, ensuring that technicians follow the correct sequence and apply the right amount of torque, reducing the likelihood of mechanical failures.
Organizations employing AR in their EAM strategies report substantial improvements in maintenance turnaround times and a reduction in unscheduled downtimes. According to a report by PwC, companies integrating AR for maintenance and training purposes have seen up to a 50% reduction in training time, alongside significant improvements in productivity and error reduction.
Enhancing Safety and Compliance
AR also significantly enhances safety and compliance in maintenance operations. By providing technicians with real-time access to safety information and alerts, AR helps in identifying potential hazards before they become incidents. For example, AR can highlight energized equipment, moving parts, and other hazards within the technician's field of view, ensuring that they are aware of and can mitigate risks while performing maintenance tasks.
In addition to real-time hazard identification, AR supports compliance with safety standards and procedures by guiding technicians through the correct safety protocols. This includes the visualization of lockout-tagout procedures, ensuring that all energy sources are isolated before maintenance begins. Such AR-guided procedures help organizations adhere to stringent safety regulations and reduce the incidence of workplace accidents.
Furthermore, AR's ability to record and archive maintenance operations provides an auditable trail of compliance with safety and maintenance protocols, aiding organizations in regulatory compliance and continuous improvement initiatives.
Facilitating Remote Collaboration and Expertise Sharing
One of the most significant benefits of AR in asset maintenance is its ability to facilitate remote collaboration and expertise sharing. AR enables experienced technicians to guide on-site personnel through complex maintenance tasks in real-time, regardless of geographical boundaries. This remote assistance capability is invaluable, especially in scenarios where specialized knowledge is required or when travel restrictions prevent experts from being physically present.
For instance, a field technician facing an unfamiliar issue can share their view with a remote expert, who can then overlay instructions directly onto the technician's field of view. This collaborative approach not only speeds up the maintenance process but also serves as an on-the-job training tool, enhancing the skill set of the on-site technician.
Leading organizations have leveraged AR to maintain operations during challenging times, such as the COVID-19 pandemic, by enabling remote support and minimizing the need for physical presence. A notable example includes Siemens, which uses AR to provide remote assistance to its customers and service engineers, ensuring uninterrupted service and maintenance of critical infrastructure.
In conclusion, AR technology is revolutionizing asset maintenance procedures within EAM frameworks by enhancing efficiency, accuracy, and safety. As organizations continue to adopt and integrate AR into their maintenance strategies, they stand to gain significant competitive advantages through improved operational performance, reduced downtime, and enhanced compliance with safety and regulatory standards.
Best Practices in EAM
Here are best practices relevant to EAM from the Flevy Marketplace. View all our EAM materials here.
Explore all of our best practices in: EAM
EAM Case Studies
For a practical understanding of EAM, take a look at these case studies.
Defense Sector Asset Lifecycle Optimization Initiative
Scenario: The organization is a provider of defense technology systems, grappling with the complexity of managing its extensive portfolio of physical assets.
Asset Management Advancement for Power & Utilities in North America
Scenario: A firm within the power and utilities sector in North America is facing difficulties in managing its extensive portfolio of physical assets.
Digital Transformation Strategy for Online Education Platform
Scenario: An emerging online education platform is confronted with critical challenges in enterprise asset management, hindering its scalability and market competitiveness.
Optimizing Asset Management for a Mid-Size Paper Manufacturer Amid Regulatory Pressures
Scenario: A mid-size paper manufacturing company faced significant challenges in implementing a comprehensive Enterprise Asset Management (EAM) strategy and framework.
Operational Efficiency Strategy for Building Material Manufacturer in North America
Scenario: A leading building material manufacturer in North America, struggling with optimizing its enterprise asset management to maintain competitiveness.
Asset Lifecycle Enhancement for Industrial Semiconductor Firm
Scenario: The organization is a leading semiconductor manufacturer that has recently expanded its production facilities globally.
Explore all Flevy Management Case Studies
Related Questions
Here are our additional questions you may be interested in.
Operational Excellence, Management Consulting
This Q&A article was reviewed by Joseph Robinson. Joseph is the VP of Strategy at Flevy with expertise in Corporate Strategy and Operational Excellence. Prior to Flevy, Joseph worked at the Boston Consulting Group. He also has an MBA from MIT Sloan.
It is licensed under CC BY 4.0. You're free to share and adapt with attribution. To cite this article, please use:
Source: "What role does augmented reality (AR) play in enhancing asset maintenance procedures through EAM?," Flevy Management Insights, Joseph Robinson, 2026
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