1. have a thorough understanding of the 8D Problem Solving Process,
2. be able to describe the purpose and objective of each phase of the 8D Problem Solving Process, and
3. be able to use assessing questions at the end of each phase of the 8D Problem Solving Process to ensure proper application of the process and integrated problem solving tools.

DOCUMENT DESCRIPTION

The 8D Problem Solving Process has become a standard in many industries as problem solving or improvement process, as internal Corrective Action Request (CAR) Process or as Supplier Corrective Action Request (SCAR) Process.

The 8D Problem Solving Process Training Module includes:

1. MS PowerPoint Presentation including 207 slides covering our Global 8D Problem Solving Process Tools, a Case Study and 7 Workshop Exercises.

2. MS Word Problem Solving Process Case Study (imbedded as part of the exercises in slide 50, 53, 56, and 99)

3. MS Word 8D Problem Solving Report Template (imbedded in slide 15)

4. MS Excel 8D Problem Solving Process Worksheet Template & Example

5. MS Excel Process Variables Map Template & Example, Process FMEA Template & Example, and Process Control Plan Template

The key problem-solving tools included in the 8D Problem Solving Process are, Pareto Chart, Histogram, Run Chart, 5 Whys, Is-Is Not Matrix, Process Flow Chart, Process Variables Map, Fishbone Diagram, Comparative Analysis, Scatter Plot, Box Plot, Process Failure Mode and Effects Analysis (FMEA), Root Cause Theory Testing, Mistake Proofing, and Process Control Plan.

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