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BENEFITS OF DOCUMENT
Welcome to our comprehensive training presentation on ITIL 4 Strategic: DIRECT, PLAN AND IMPROVE. This presentation UNOFFICIAL and designed for trainers who are seeking to deliver effective training on this critical IT service management module.
Our goal is to provide you with a deep understanding of the DIRECT, PLAN AND IMPROVE module, and how it can help your organization improve its IT services and processes. Through this presentation, we will cover a range of topics, from the fundamentals of ITIL 4 to the key concepts and practices that make up this essential module.
As a trainer, you will gain valuable insights into how to effectively deliver training on the DIRECT, PLAN AND IMPROVE module, using engaging and interactive methods that will keep your learners motivated and interested. We will provide you with the tools and resources you need to create a dynamic and effective training program that will help your learners master this essential module and apply its principles in their daily work.
By the end of this presentation, you will have the knowledge and resources you need to deliver effective training on the DIRECT, PLAN AND IMPROVE module, and help your learners transform their organization's IT services to meet the demands of today's digital age.
We will start by introducing you to the ITIL 4 Foundation and provide you with a comprehensive understanding of the fundamentals of ITIL. From there, we will delve into the Direct, Plan And Improve module, which focuses on the strategic aspects of IT service management.
Throughout this presentation, we will explore key concepts, such as the Goals Cascade, Policies, Controls & Guidelines, and the role of GRC. We will also discuss the importance of Assessment and introduce you to Organizational Change Management (OCM) and its principles and methods.
In addition, we will explore Measurement and Reporting, which are critical components of effective IT service management. Finally, we will introduce you to the Service Value System (SVS) and various practices that organizations can implement to optimize their IT services and processes.
By the end of this presentation, you will have a comprehensive understanding of the Direct, Plan And Improve module and how it can help your organization improve its IT services and processes. Join us as we explore the world of ITIL 4 and learn how to transform your organization's IT services to meet the demands of today's digital age.
Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in ITIL PowerPoint Slides: Training Materials for ITIL 4 Direct, Plant, and Improve PowerPoint (PPTX) Presentation, Samir Faraj
ABOUT THE AUTHOR: SAMIR FARAJ
Founder of The Innovation Company - Istanbul - Turkey
I am an ITIL4 Expert, TOGAF, COBIT, CLOUD COMUTING PRINCE2, SCRUM MASTER, ISO9001, ISO27001 Certified, with 19 Years of professional hands-on experience in implementing ITIL, provided many assessments and consultations to public and private sectors. [read more]
Technically advanced and object-oriented professional offering extensive experience in varied streamlining IT functions. Excel at spearheading IT projects from inception to successful completion within set deadlines. Skilled in creating, training, and leading cross-functional teams to meet short- and long-term business objectives. Well-versed in collaborating with cross-functional teams to efficiently utilize project resources and manage day-to-day operations. Adept at liaising with cross-functional teams and senior leadership for supporting strategic decisions. Proven track record in training and mentoring team members aimed at providing exceptional IT services in line with company standards. Knowledgeable in Web Design such as WordPress, SEO, Digital Marketing, eCommerce, and Facebook and Instagram marketing. Proficient in leveraging Google AdWords and social media such as Twitter, Facebook, Instagram, and LinkedIn.
File Type: PowerPoint (pptx)
File Size: 5.6 MB
Number of Slides: 283 (includes cover, transition, & marketing slides)
Related Topic(s): ITIL
This business document is categorized under the function(s): Information Technology Strategy, Marketing, & Sales
It applies to All Industries
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
Initial upload date (first version): Feb 20, 2023
Most recent version published: Mar 8, 2023
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