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Conflict tends to have a negative connotation based on our experiences, but it does not have to be this way. When we seek to understand, we communicate that we care enough to work through difficult situations and determine how to make things better to reduce stress, promote communication and enhance teamwork.
In this situation, conflict is created when one team member spends excessive amounts of time on personal telephone calls, while other team members are diligent about being productive during the workday. If this behavior goes unaddressed, the productivity of other team members is impacted negatively and tension builds among the team members negatively impacting communication, cooperation and morale. Additionally, when unaddressed, this becomes costly and reflects negatively on management.
With this tool you get the following:
• The effects excessive amounts of personal time spent on the phone on the team.
• Considerations for why the individual is spending the time on the phone.
• Potential advantages this individual brings to the workplace.
• Numerous recommendations/suggestions for improvement.
• Ideas for negotiating/adjusting solutions.
• Potential barriers and ways to overcome them to achieve resolution.
• Implementation timeframe.
• Follow-up review commitments.
Additionally, we provide a blank, editable Conflict Resolution Worksheet and the Worksheet Guidelines providing a step-by-step process for addressing your own workplace conflicts.
Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Resolving Workplace Conflicts: General - Excessive Time on Telephone PDF (PDF) Document, Karen Reitor, Communique Productions Inc
ABOUT THE AUTHOR: KAREN REITOR, COMMUNIQUE PRODUCTIONS INC
Since 1985, Communique Productions has worked with over 175 clients and completed over 3000 talent development and management consulting projects. Karen Reitor, President and Founder, is a Certified Management Consultant and a Certified Professional in Learning and Performance.
Communique is an Accredited Provider certified by the International Association of Continuing Education and Training and also is certified as a Woman-Owned and a Small Business Enterprise.
Using a signature learner-centered and activities-based approach to talent development, Communique has consistently succeeded to helping bridge organizations from where they are to where they want to be. We have a reputation for assisting organizations in addressing complex and long-unresolved issues associated with transforming organizations through their people.
Sample clients include the City of Cincinnati, Ameriprise Financial, LensCrafters/EyeMed, Cincinnati Bell, CSX Transportation and many other small to mid-sized organizations.
Karen Reitor, Communique Productions Inc has published 85 additional documents on Flevy.
File Size: 198.2 KB
Number of Pages: 3
This business document is categorized under the function(s): Organization, Change, & HR
It applies to All Industries
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
This product contains a supplemental ZIP document.
Initial upload date (first version): Jan 4, 2019
Most recent version published: Jan 4, 2019
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Resolving Workplace Conflicts: General Situations
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