Understanding Organizational Infrastructure: Core and Supporting Processes PPT


This PPT slide, part of the 66-slide Plan for Performance Methodology PowerPoint presentation, outlines the concept of infrastructure within an organization, emphasizing its role as an enabler for transforming inputs into outputs. It categorizes infrastructure into core and supporting processes, which are essential for operational efficiency. Core processes include critical functions such as Product Development, Sales & Marketing, Operations, and Finance. Supporting processes encompass Operational Support Systems (OSS) like Customer Service, Billing, Accounting, and Human Resources, highlighting their importance in maintaining overall organizational effectiveness.

Sources of information for this analysis are listed, including reputable management and technology journals, online resources, and interviews with key stakeholders. This diverse range of sources suggests a comprehensive approach to understanding infrastructure dynamics.

The data section emphasizes the evolution of internal organizational structures and benchmarks for optimal configurations. It also mentions the development of process maps, which are vital for visualizing workflows and identifying areas for improvement. Case studies are referenced, focusing on resource coordination and efficient integration of technology within the organization's value chain.

Key tasks outlined in the slide include assessing infrastructure as an enabler and analyzing the alignment of the organizational structure with the business definition and industry context. This involves reviewing the evolution of the structure and identifying critical success factors or paths within processes. The emphasis on high-level process models and activity profiles indicates a strategic approach to optimizing operations.

Overall, the slide serves as a foundational overview for organizations looking to enhance their infrastructure, offering insights into both the elements involved and the analytical tasks necessary for effective evaluation.




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Performance Management Customer Service Organizational Effectiveness Process Maps Critical Success Factors Human Resources Value Chain Organizational Structure Product Development Sales

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