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  1. Provides a framework for problem solving and process improvement based on the PDCA approach.
  2. Provides guidelines on the application of common quality tools for collecting data, identifying and analyzing problems.
  3. Provides guidelines on the formation and management of problem solving teams.


In this training presentation, you will be able to teach employees on the structured Plan-Do-Check-Act (PDCA) approach to problem solving. Many world class companies such as Toyota uses the PDCA problem solving process for the relentless pursuit of continuous improvement. When combined with the basic quality tools, this approach identifies problems, analyzes root causes and generates solutions. Teach your staff to put effective solutions in place to prevent similar problems from recurring in the future. This methodology can be applied to both manufacturing and service organizations and can also be used in Kaizen Circle Activities.


1. Understand the principles and key concepts of problem solving
2. Learn how to apply the PDCA technique and basic quality tools to problem solving
3. Learn how to identify root causes and develop countermeasures
4. Learn how to prepare a problem solving storyboard
5. Understand the roles of problem solving team
6. Define the critical success factors for effective problem solving


1. Introduction to Problem Solving
2. Concept of Problem Solving Teams
3. Overview of Process Management
4. PDCA Problem Solving - The Step-by-step Approach
5. Basic Problem Solving Tools
6. Project Reporting Using A3 Storyboard
7. 10 Common Mistakes
8. Critical Success Factors

This training presentation can be used together with the 'PDCA Problem Solving Template' (sold separately).

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Source: PDCA Problem Solving Technique & Tools PowerPoint document

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PDCA Problem Solving Technique & Tools

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It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 8 MB

Number of Slides: 198 (includes cover, transition slides)

Related Topic(s): Lean Management/Enterprise Problem Solving PDCA

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Initial upload date (first version): Feb 23, 2013
Most recent version published: Jan 26, 2021

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