This PPT slide, part of the 103-slide Organization Design Toolkit PowerPoint presentation, provides a structured approach to analyzing a completed RACI (Responsible, Accountable, Consulted, Informed) chart. It emphasizes the importance of assessing roles, responsibilities, and accountabilities within an organization. The content is divided into 2 main sections: guidance for analysis and a detailed breakdown of specific processes related to customer inquiries.
The first part outlines key questions to consider when evaluating the RACI chart. It prompts users to look for signs of overloading, such as too many responsibilities assigned to one person or excessive consultation, which may indicate inefficiencies. It also encourages examination of patterns that might reflect the personality traits of individuals in key roles. This analysis can lead to actionable recommendations for redistributing tasks to enhance clarity and efficiency.
The second part lists various processes associated with customer inquiries, detailing who is responsible, accountable, consulted, or informed for each activity. This section serves as a practical example of how to apply the RACI framework in real scenarios. The activities include logging customer inquiries, acknowledging them, resolving issues, and closing inquiries, with clear designations of roles for each task.
Overall, the slide serves as a valuable resource for organizations looking to refine their operational processes. It highlights the necessity of clear role definitions and the potential for improved performance through thoughtful analysis of existing frameworks. By addressing these elements, companies can better align their teams and enhance overall effectiveness.
This slide is part of the Organization Design Toolkit PowerPoint presentation.
This presentation is created by a team of ex-EY consultants. It provides a robust framework used by tier-1 strategy consulting firms for Organizational Design and its implementation.
EXPLORE MORE SLIDES FROM THIS PRESENTATION
EXPLORE MORE PRESENTATIONS ON
Flevy is the world's largest knowledge base of best practices.
Leverage the Experience of Experts.
Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.
Download Immediately and Use.
Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.
Save Time, Effort, and Money.
Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.
