User Training and Change Management Performance Model PPT
This PPT slide, part of the 19-slide Health Check for an ERP program PowerPoint presentation, outlines a performance model for user training and change management, structured into 5 distinct stages. Each stage represents a progression in the organization's approach to training and managing change during an ERP implementation.
Stage 1, labeled "Poor," indicates minimal efforts in training and change management, resulting in user resistance and low adoption rates. Organizations at this stage often underestimate the significance of adequately preparing users, leading to insufficient training programs and a lack of effective change management initiatives. Users struggle with new processes and may revert to outdated methods.
In Stage 2, "Emerging," organizations start to recognize the need for training, but still provide only basic efforts. Training programs are initiated, albeit limited in scope and duration. The availability of training materials is restricted, and change management activities may be minimal, focusing mainly on communication.
Stage 3, "Common," reflects a more focused approach where organizations develop structured training and change management strategies. This stage emphasizes the importance of preparing users and managing the transition associated with the new system. Training materials become more comprehensive, tailored to specific user needs.
Stage 4, "Leading," signifies a commitment to comprehensive training and change management programs. Organizations implement well-structured training initiatives, utilizing various delivery methods to ensure accessibility. Support mechanisms are established to address user questions effectively.
Finally, Stage 5, "Best practice," highlights a commitment to continuous learning and user empowerment. Organizations encourage user feedback and provide resources to enhance skills related to the ERP system. Training and change management initiatives are integrated into ongoing operations, ensuring sustained user engagement and proficiency.
This structured approach illustrates the critical nature of user training and change management in achieving successful ERP implementation.
This slide is part of the Health Check for an ERP program PowerPoint presentation.
The Affinity Consulting Partnership is a global powerhouse of experienced consultants, specializing in technology and digital-driven change.
EXPLORE MORE SLIDES FROM THIS PRESENTATION
EXPLORE MORE PRESENTATIONS ON
Flevy is the world's largest knowledge base of best practices.
Leverage the Experience of Experts.
Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.
Download Immediately and Use.
Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.
Save Time, Effort, and Money.
Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.
