Digital Marketing - The Ultimate Introduction (PowerPoint PPTX)

This Presentation introduces e-marketing and its benefits and risks. It describes the difference
between e-commerce, e-business and e-marketing; the alternative digital communications
channels, the dangers of sloppy e-marketing; how to present a business case for increasing
your online activities and the benefits – Sell, Serve, Save, Speak and Sizzle.

The SOSTAC® planning framework is used to structure the presentation. SOSTAC® is:
Situation analysis – where are we now?
Objectives – where do we want to be?
Strategy – how do we get there?
Tactics – which tactical tools do we use to implement strategy?
Actions – which action plans are required to implement strategy?
Control – how do we manage the strategy process?

E-marketing involves collaboration between different parties that can be characterized by
four main interactions:
● B2C – business-to-consumer (B2C e-tail is arguably the most talked about)
● B2B – business-to-business (less talked about, but with the most transactions)
● C2C – customer-to-customer interactions (best known as consumer auctions, but can also
be achieved as B2C and B2B social networks or communities)
● C2B – customer-to-business (novel buying models where customers approach the busi-
ness on their own terms or generate content to support the business).

The document is easily customizable and contains many powerful diagrams, ice-breakers, pictures, ... to get the holistic view of key concepts related to Digital Marketing.