This PPT slide, part of the 13-slide Designing and Delivering Focus Interviews PowerPoint presentation, outlines strategies for managing various challenging scenarios during interviews. It categorizes these situations into 5 distinct types, each accompanied by specific recommendations to navigate them effectively.

The first scenario addresses inattentiveness from the interviewee. The suggested approach involves asking targeted questions about their role and priorities, which can help re-engage them and redirect the conversation.

Next, when dealing with a hostile interviewee, the guidance emphasizes maintaining composure. Encouraging the interviewee to express their concerns can help defuse tension and foster a more productive dialogue.

For interviewees who tend to ramble, the advice is to steer the conversation by asking more directed questions while avoiding open-ended ones that might lead to further digression. This ensures that the discussion remains focused and relevant.

The slide also highlights the issue of the interviewer dominating the conversation. It suggests that silence can be a powerful tool, allowing the interviewee time to think and respond. Open-ended questions are recommended to encourage more in-depth answers.

Lastly, when clarity is lacking in the interviewee's responses, the slide recommends paraphrasing their statements back to them. This not only confirms understanding, but also invites them to elaborate further, enhancing the quality of the information gathered.

Overall, this slide serves as a practical guide for effectively handling difficult interview situations, ensuring that the interviewer can adapt their approach to maintain engagement and gather valuable insights.

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