BENEFITS OF DOCUMENT
DESCRIPTION
This PowerPoint deck helps you to apply a design thinking framework to solve a real-life business case. The PPT deck introduces you to the theoretical structure, discusses a hypothetical case study, and helps you with a detailed project plan to execute your new project using advanced design thinking.
Design thinking is a non-linear, iterative process that teams use to understand users, challenge assumptions, redefine problems, and create innovative solutions to prototype and test. Involving five phases—Empathize, Define, Ideate, Prototype, and Test—is most useful for tackling problems that are ill-defined or unknown.
Design thinking helps you and your team develop practical and innovative solutions for your problems. It is a human-focused, prototype-driven, creative design process.
The deck consists of the following segments;
Introduction to design thinking ( where we discuss the fundamentals and real-world application)
Real-world case study( where we introduce the case study of improving the guest experience in Orange hotels) Please substitute this case study with a real world client problem that you are attempting to solve.
Project plan( where we will share a detailed project plan involving the distinct phases, timelines and outcomes expected)
Project phases( where we introduce the stages against the case study and share valuable resources and templates to execute these phases successfully)
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Source: Best Practices in Service Design PowerPoint Slides: Design Thinking Framework PowerPoint (PPTX) Presentation, Pinnacle Advisory
Service Design Business Capability Model Information Technology Customer Service KPI Risk Management Construction Healthcare Insurance Software Customer Experience Innovation Management Creativity Ideation Design Sprint
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