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Customer-centric Organization: Core Capabilities - Full Series   Document Bundle
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Customer-centric Organization: Core Capabilities - Full Series (Document Bundle)

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Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer Loyalty and they recognize that mastery of the customer agenda is essential.

In fact, global leaders of successful organizations recognize that creating a customer-centric, digitally-transformed business is a top priority. In fact, Customer-centricity ceases to be a differentiator. It has become necessary for survival.

In this Digital Age, there are 6 core capabilities organizations must have to be a customer-centric business. This bundle includes 3 presentations that discuss these core capabilities in depth.


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Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer Loyalty and they recognize that mastery of... [read more]

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Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer Loyalty and they recognize that mastery of... [read more]

Add to Cart View Details

Individual Price: $25.00

Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer Loyalty and they recognize that mastery of... [read more]

Add to Cart View Details

Individual Price: $25.00

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ABOUT THE AUTHOR

Additional documents from author: 124

We are a team of management consultants trained by top tier global consulting firms (including McKinsey, BCG, Deloitte, EY, Capgemini) with a collective experience of several decades. We specialize in business frameworks based on real-life consulting engagements.

We have served 100s of clients that range from Fortune 500 companies to tech startups to $1B+ private companies. [read more]

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