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BENEFITS OF DOCUMENT
Provides a holistic framework to create a productive office based on Lean management principles.
Provides guidelines for identifying the eight types of waste in an office environment.
Provides guidelines for applying Lean methods and tools to solve problems and improve customer satisfaction.
DOCUMENT DESCRIPTION
Lean Office is a management philosophy based on the Toyota Production System (TPS). With Lean Office, you will be able to enhance value for your customers by improving and smoothing administrative process flow and eliminating waste in the office. Simply put, by becoming a Lean Office, you will be able to increase productivity and create greater customer value with less resources.
By teaching this presentation to managers and employees working in Office/Service environments, they will have a better understanding of the Lean principles and approach to eliminating waste, and will be more forthcoming to lead and participate in the Lean implementation process.
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NOTE: This training package includes:
1. Lean Office training presentation (PowerPoint format)
2. Lean poster (PDF format, in color and monochrome, printable in A3 size)
3. Eight Wastes of Lean poster (PDF format, in color and monochrome, printable in A3 size)
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LEARNING OBJECTIVES:
1. Understand the principles and key concepts of Lean
2. Identify value and waste
3. Gain an overview of key Lean principles and tools, and their applications
4. Apply 5S principles to improve office organization and efficiency
5. Apply a simple problem solving process
CONTENTS:
1. Introduction to Lean Office
• What is Lean
• What Lean is not
• Lean vs traditional thinking
• Lean office framework
• Lean applications in office environments
• Benefits of Lean office
3. Overview of Lean Methods & Tools
• 3Ms (Muda, Mura, Muri)
• Gemba framework
• 5S principles
• Visual management
• Office layout
• Spaghetti diagram
• Value stream mapping
• Standard work
• Load-leveling (Heijunka)
• Flexible workforce
• Quality at source
• Mistake-proofing (Poka Yoke)
• Kaizen
• PDCA problem solving
• Pareto chart
• Cause and effect diagram
4. Ways to develop "Kaizen Eyes"
• What are "Kaizen eyes"?
• 48 ways to develop "Kaizen eyes"
5. Lean Roles
• Lean steering committee
• Lean deployment leader
• Lean champions
• Lean process owner
• Lean coach
• Team leader
• Team members
6. Sustaining a Lean Office
• Critical success factors
• Lessons from other adopters
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Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
This product contains a supplemental ZIP document.
Terms of usage (for all documents from Operational Excellence Consulting)
Initial upload date (first version): Oct 8, 2013 Most recent version published: Feb 17, 2022
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This 32-page presentation from Operational Excellence Consulting explains the Lean Management philosophy, based on the Toyota Production System (TPS). Learn to eliminate waste.
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This 32-page presentation from Operational Excellence Consulting explains the Lean Management philosophy, based on the Toyota Production System (TPS). Learn to eliminate waste.