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BENEFITS OF DOCUMENT

  1. Provides a tool to educate your customer service staff and new hirers on the basic concepts of customer service.
  2. Provides guidelines on the six basic rules of customer service to enhance customer experience.

DOCUMENT DESCRIPTION

We hear more complaints about customer service today than ever before. In today's competitive market-place, effective customer service is essential to the survival of any business. You can lose more business due to poor service than from your product quality or cost problems.

The six basic rules of customer service are essential knowedge and skill for all customer service providers. They include having a positive attitude, knowing your product or service, listening to your customer, maintaining communications, solving the problem and following up.

This short and simple training presentation can be used to train all existing and new customer service providers and advisors within an hour. Moreover, the materials are so generic that it can be easily blended to your organization's customer service training programs to form the foundation module.

LEARNING OBJECTIVES

1. Understand the basic concepts of customer service.
2. Understand the six basic rules of effective customer service.

CONTENTS

1. Introduction to Customer Service
Introduction
Some statistics of customer service
What is customer service?
Why does customer service matter?

2. 6 Basic Rules of Effective Customer Service
The six rules of customer service
Rule #1: Have a positive attitude
Rule #2: Know your product or service
Rule #3: Listen to the customer
Rule #4: Maintain communications
Rule #5: Solve the problem
Rule #6: Always follow up
Summary

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Source: Six Basic Rules of Effective Customer Service PowerPoint document

 
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Six Basic Rules of Effective Customer Service

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File Type: PowerPoint (pptx)

File Size: 13.1 MB

Number of Slides: 32 (includes cover, transition slides)

Related Topic(s): Customer Service

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Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Mar 22, 2020
Most recent version published: Mar 23, 2020

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