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Service 4.0 Transformation (PowerPoint PPT)

File Type: 52-slide PowerPoint presentation (PPT)

#1 in Service Transformation $49.00

This presentation is created by former McKinsey, BCG, Deloitte, EY, and Capgemini consultants. It explains the framework of Service 4.0 Transformation utilized by global strategy consulting firms.

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BENEFITS OF DOCUMENT

Understand the benefits and opportunities enabled through Service 4.0 Transformation.
Become familiar with the 9 core Digital Technologies which power Service 4.0 Transformation.
Learn how Service organizations have evolved and what distinguishes Service 4.0 from previous generations.

DESCRIPTION

This product (Service 4.0 Transformation) is a 52-slide PowerPoint presentation (PPT), which you can download immediately upon purchase.

Services companies are changing the way they offer and deliver services, driven by customer demands for a more customized, proactive, omnichannel, integrated, and data-driven service and enabled by emerging Digital Technologies. This is known as Service 4.0 Transformation.

By undergoing Service 4.0 Transformation, Service organizations can derive innumerable and impactful benefits related to:

1. Operational Efficiency and Cost Savings; and
2. Improved Customer Satisfaction

To design a Service 4.0 Transformation program, we must understand and evaluate implementation decisions across the 10 dimensions of our existing Service Provider Operating Model.

There are 9 emerging Digital Technologies that enable Service 4.0 Transformation:

1. Big Data & Analytics
2. Cloud Computing
3. Robotic Process Automation (RPA)
4. Social Media
5. Cognitive Computing
6. Virtualization
7. Internet of Things (IoT)
8. Smart Devices,
9. Augmented Reality (AR).

Each of these technologies will be discussed, with particular emphasis on RPA (a separate section of the presentation is dedicated to this topic). Additional topics discussed in the Evolution of Service Organizations, Service 2.0/3.0 vs. Service 4.0, Customer Journey, and Fourth Industrial Revolution.

This document will also include additional templates for you to use in your own business presentations.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Augmented Reality, Fourth Industrial Revolution, Service Transformation PowerPoint Slides: Service 4.0 Transformation PowerPoint (PPT) Presentation, LearnPPT

$49.00

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OVERVIEW

File Type: PowerPoint

(PPT)

File Size: 3.4 MB

Number of Slides: 52 (includes cover and all slides)

Current version published: Jun 12, 2017

Initial upload (first version): May 22, 2017

ABOUT THE AUTHOR

Author: LearnPPT

Additional documents from author: 86

We are a team of management consultants trained by top tier global consulting firms (including McKinsey, BCG, Deloitte, EY, Capgemini) with a collective experience of several decades. We specialize in business frameworks based on real-life consulting engagements.
We have served 100s of clients that range from Fortune 500 companies to tech startups to $1B+ private companies. [read more]

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