Service 4.0 Transformation   52-slide PPT PowerPoint presentation slide deck (PPT)
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Service 4.0 Transformation (PowerPoint PPT Slide Deck)

PowerPoint (PPT) 52 Slides

#2 in Fourth Industrial Revolution $49.00
This presentation is created by former McKinsey, BCG, Deloitte, EY, and Capgemini consultants. It explains the framework of Service 4.0 Transformation utilized by global strategy consulting firms.
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BENEFITS OF THIS POWERPOINT DOCUMENT

  1. Understand the benefits and opportunities enabled through Service 4.0 Transformation.
  2. Become familiar with the 9 core Digital Technologies which power Service 4.0 Transformation.
  3. Learn how Service organizations have evolved and what distinguishes Service 4.0 from previous generations.

SERVICE TRANSFORMATION PPT DESCRIPTION

This product (Service 4.0 Transformation) is a 52-slide PPT PowerPoint presentation slide deck (PPT), which you can download immediately upon purchase.

Services companies are changing the way they offer and deliver services, driven by customer demands for a more customized, proactive, omnichannel, integrated, and data-driven service and enabled by emerging Digital Technologies. This is known as Service 4.0 Transformation.

By undergoing Service 4.0 Transformation, Service organizations can derive innumerable and impactful benefits related to:

1. Operational Efficiency and Cost Savings; and
2. Improved Customer Satisfaction

To design a Service 4.0 Transformation program, we must understand and evaluate implementation decisions across the 10 dimensions of our existing Service Provider Operating Model.

There are 9 emerging Digital Technologies that enable Service 4.0 Transformation:

1. Big Data & Analytics
2. Cloud Computing
3. Robotic Process Automation (RPA)
4. Social Media
5. Cognitive Computing
6. Virtualization
7. Internet of Things (IoT)
8. Smart Devices,
9. Augmented Reality (AR).

Each of these technologies will be discussed, with particular emphasis on RPA (a separate section of the presentation is dedicated to this topic). Additional topics discussed in the Evolution of Service Organizations, Service 2.0/3.0 vs. Service 4.0, Customer Journey, and Fourth Industrial Revolution.

This document will also include additional templates for you to use in your own business presentations.

Service 4.0 Transformation is not just a buzzword; it’s a comprehensive overhaul of service delivery models. This PPT delves into the 10 critical dimensions that must be evaluated to successfully implement Service 4.0. From Ambition to Rollout Plan, each dimension is meticulously analyzed to ensure a seamless transition. The presentation also highlights the pivotal role of emerging technologies like Big Data, Cloud Computing, and IoT in driving this transformation.

The document goes beyond theory, providing actionable insights and real-world examples to illustrate the shift from reactive to proactive service models. It emphasizes the importance of integrating customer touchpoints for a seamless, omnichannel experience. With templates included for your business presentations, this document is a must-have for any service organization aiming to stay ahead in the digital age.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Service Transformation, Fourth Industrial Revolution, Augmented Reality PowerPoint Slides: Service 4.0 Transformation PowerPoint (PPT) Presentation Slide Deck, LearnPPT Consulting

SERVICE TRANSFORMATION PPT SLIDES

Stages of Service Provision Evolution

Essential Technologies Empowering Service 4.0 Innovation

Bridging the Gap: Customer Expectations vs. Experience

Framework for Service 4.0 Transformation Dimensions

Identifying and Mitigating Waste in Service Industries

Structured Six-Phase RPA Deployment Framework

Transforming Operations with Robotic Process Automation

Enhancing Satisfaction through Employee-RPA Collaboration

Optimizing Customer Engagement through Social Media

Transforming Customer Satisfaction: Service 4.0 Overview

Integrating Smart Devices for Enhanced Customer Engagement


$49.00
This presentation is created by former McKinsey, BCG, Deloitte, EY, and Capgemini consultants. It explains the framework of Service 4.0 Transformation utilized by global strategy consulting firms.
Add to Cart
  

ABOUT THE AUTHOR

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Additional documents from author: 136

We are a team of management consultants trained by top tier global consulting firms (including McKinsey, BCG, Deloitte, EY, Capgemini) with a collective experience of several decades. We specialize in business frameworks based on real-life consulting engagements.

We have served 100s of clients that range from Fortune 500 companies to tech startups to ... [read more]

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