Want FREE Templates on Strategy & Transformation? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

  Please register (it's free!) or login to view the remaining preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


DOCUMENT DESCRIPTION

Save time, empower your teams and effectively upgrade your processes with access to this practical Loyalty Program Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Loyalty Program related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Loyalty Program specific requirements:

STEP 1: Get your bearings

Start with...

* The latest quick edition of the Loyalty Program Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the?

* Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 988 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Loyalty Program improvements can be made.

Examples (5 of the 988 standard requirements):

* Does your organization have a relationship with one or more third-party service providers (for example, gateways, web-hosting companies, airline booking agents, loyalty program agents, etc)?
* Strategically minded managers are looking for an improved process resulting in better customer experience, loyalty and profits. Do corresponding challenges ring true for your business?
* Do you have a basic causal sequential relationship between quality, satisfaction and loyalty, and does quality have direct influence on satisfaction and also satisfaction on loyalty?
* Does your organization have a relationship with one or more third-party agents (for example, gateways, web-hosting companies, airline booking agents, loyalty program agents, etc.)?
* Given Zappos constant pursuit of attaining customer loyalty, in what ways are you working with employees to deliver exceptional service and work toward the brand promise?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

* The workbook is the latest in-depth complete edition of the Loyalty Program book in PDF containing 988 requirements, which criteria correspond to the criteria in...

Your Loyalty Program self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. The Self-Assessment Excel Dashboard; with the Loyalty Program Self-Assessment and Scorecard you will develop a clear picture of which Loyalty Program areas need attention, which requirements you should focus on and who will be responsible for them:

* Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
* Gives you a professional Dashboard to guide and perform a thorough Loyalty Program Self-Assessment
* Is secure: Ensures offline data protection of your Self-Assessment results
* Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Loyalty Program projects with the 62 implementation resources:

* 62 step-by-step Loyalty Program Project Management Form Templates covering over 1500 Loyalty Program project requirements and success criteria.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Loyalty Program - Implementation Toolkit Excel document

 
Top Flevy Author [?]

Loyalty Program - Implementation Toolkit

Sold by Gerard Blokdijk (this author has 161 documents)

$149.00

ALL FEES INCLUDED
Add to Cart
  

This business document is categorized under the function(s):

It applies to All Industries

File Type: Excel (xlsx)

File Size: 463.6 KB

Related Topic(s): Customer Loyalty

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental ZIP document.

Initial upload date (first version): Aug 9, 2019
Most recent version published: Aug 9, 2019

Ask the Author a Question

Must be logged in Click here to log in






CUSTOMER TESTIMONIALS




SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.



Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.



CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

89-slide PowerPoint deck
$99.99
36-slide PowerPoint deck
$55.00
44-slide PowerPoint deck
$49.00
15-slide PowerPoint deck
$20.00
Excel workbook and supporting ZIP
$249.00
56-slide PowerPoint deck
$65.00
211-slide PowerPoint deck
$79.00
103-slide PowerPoint deck
$69.00
Author: LearnPPT

 
RELATED TOPICS

TOP 10 TOPICS

Become your organization's resident expert on...

Digital Transformation
 
Strategy Development
 
Organizational Design (OD)
 
Performance Management
 
Post-merger Integration (PMI)
 
Organizational Culture (OC)
 
Business Transformation
 
Innovation Management
Interested in something else? Browse our 350+ Business Toolkits of best practices, each focused on a specific management topic.