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BENEFITS OF DOCUMENT
ISO 9001:2015 is a globally recognized standard for Quality Management Systems (QMS) developed by the International Organization for Standardization (ISO). It provides a framework for organizations to establish and maintain an effective QMS that meets customer and regulatory requirements while continuously improving their processes and systems. The standard is applicable to all types of organizations, regardless of their size or industry.
Based on a set of principles, including customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and relationship management, ISO 9001:2015 ensures that the QMS is aligned with the organization's overall goals and objectives.
ISO 9001:2015 emphasizes the importance of risk-based thinking, which involves identifying potential risks and taking appropriate actions to mitigate them. Additionally, organizations are required to monitor and measure their performance using a variety of metrics, such as customer satisfaction, process effectiveness, and product or service quality.
This ISO 9001:2015 (QMS) Awareness PPT training presentation is designed to create awareness of the world's most popular standard among management and staff, new hires, and potential auditees. It can also be used to supplement your materials for the training of QMS professionals and internal auditors.
The presentation covers what ISO 9001 is, its benefits, the high-level structure, the certification process, the audit approach, and offers practical tips on how to handle an audit session. By the end of the training, your employees will be well-informed and comfortable with ISO 9001, allowing them to support the implementation and maintenance of an effective QMS in your organization.
Note: This training package includes:
1. ISO 9001:2015 (QMS) Awareness PPT training presentation (PowerPoint format, in new 16:9 widescreen)
2. ISO 9001:2015 poster (PDF format, in color and monochrome, printable in A3 size)
3. ISO Certification Audit Poster (PDF format, in color and monochrome, printable in A3 size)
1. Provide background knowledge on ISO 9001
2. Gain an overview of the ISO 9001:2015 structure
3. Define the ISO 9001:2015 certification process
4. Describe the audit approach and learn useful tips for handling an audit session
1. OVERVIEW OF ISO 9001
• About ISO
• ISO Standards Contribute Directly to the U.N. Sustainable Development Goals (SDGs)
• What are Standards?
• What Standards are Not
• Why are Standards Important?
• Why an ISO Standard?
• What is a Management System?
• The ISO 9000 Series
• What is ISO 9001?
• How Does ISO 9001 Work?
• Where Does ISO 9001 Come From?
• Why is a Quality Management System (QMS) Important?
• Advantages of Certification
• Accreditation & Certification Bodies
• Development of ISO 9001
• The Seven Quality Management Principles
• Why was ISO 9001 Revised?
• Key Improvements to ISO 9001:2015
• The Plan-Do-Check-Act (PDCA) Process Model
• Emphasis on Process Approach
• Risk-based Management
• Benefits of the New ISO 9001:2015
2. ISO 9001 STRUCTURE
• Annex L
• Annex L is a Framework for a Generic Management System
• High-Level Structure (HLS)
• The ISO 9001 Structure is Based on the High-Level Structure for Management System Standards
• HLS: The Same Core Elements
• ISO 9001:2015 Approach is Based on the PDCA Cycle
• PDCA and ISO 9001:2015 Clause Structure
• ISO 9001:2015 Key Clause Structure (4-10)
• Context of the Organization
• Performance Evaluation
• The PDCA Cycle is the Engine of Continuous Improvement
• Continual Improvement
3. ISO 9001 CERTIFICATION PROCESS
• Becoming ISO 9001:2015 Certified
• Aligning/Transitioning to ISO 9001:2015
• ISO 9001:2015 Certification Process
• What Does Certification Assure?
4. AUDIT APPROACH
• What is a Quality Audit?
• What is an ISO Audit?
• What Are Audits Used For?
• Types of Quality Audits
• Internal Quality Audit
• Principles of Auditing
• Audit Focus
• Audit Approach
• Audit Emphasis
• Review of Documented Information
• Audit Findings
5. HANDLING AN AUDIT SESSION
• Rights of Auditee
• Rights of Auditor
• How to Handle an Audit Session?
• Auditee's Conduct
• Interacting with Auditors: Do's
• Interacting with Auditors: Don'ts
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Source: Best Practices in Quality Management & Assurance, ISO 9001 PowerPoint Slides: ISO 9001:2015 (QMS) Awareness Training PowerPoint (PPTX) Presentation, Operational Excellence Consulting
ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING
Operational Excellence Consulting is a leading management training and consulting firm dedicated to helping individuals and organizations improve their effectiveness and productivity in the post-pandemic new normal. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches.
We work with a diverse range of clients, including government bodies, multinational corporations, and small and medium-sized enterprises, across a wide spectrum of industries.
Our firm offers a comprehensive suite of capabilities, including Design Thinking, Customer Experience Management, Business Model Innovation, Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Kanri (Policy Deployment), Problem Solving Techniques & Tools (e.g. PDCA, 8D, A3, etc.), Training Within Industry (TWI), Suggestion System and Benchmarking.
To ensure the widespread adoption of operational excellence techniques and tools, we pride ourselves on developing high-quality, customizable training materials, presentations, frameworks, and templates to complement your training and business needs.
Operational Excellence Consulting has published 205 additional documents on Flevy.
This business document is categorized under the function(s): Operations Governance, Risk, & Compliance
It applies to All Industries
File Type: PowerPoint (pptx)
File Size: 13.3 MB
Number of Slides: 78 (includes cover, transition, & marketing slides)
Related Topic(s): Quality Management & Assurance ISO 9001
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
This product contains a supplemental ZIP document.
Terms of usage (for all documents from Operational Excellence Consulting)
Initial upload date (first version): Feb 23, 2013
Most recent version published: Dec 4, 2022
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