This instrument enables interviewers to effectively measure "soft skill" competencies during the hiring and selection process. Specific questions are recommended for evaluating the following:
• job expectations
• client care
• communication
• team orientation
• organizational skills
• problem-solving
• project-related skills
• learning process
• educational experience
• goals
• qualities/characteristics/presentation
• job experience/related skills
The rating system options allow interviewers to choose how finely they want to delineate among numerous candidates. Interviewers are able to objectively identify the most qualified candidates who will contribute more effectively to the organization's culture, delivery standards and teamwork.
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Source: Best Practices in FAS Performance Management PDF: Financial Advising "Soft Skills" Interviewing Instrument PDF (PDF) Document, Karen Reitor, Communique Productions Inc
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