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FAS Client Care Process Standards and Quality Metrics (PDF)

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BENEFITS OF DOCUMENT

Address issues where client care breaks down and take immediate action to resolve situations.
Consistently communicate and enforce client care standards.
Track and address when metrics are not met in a timely fashion to reduce impacts on clients.

DESCRIPTION

This product (FAS Client Care Process Standards and Quality Metrics) is a 14-page PDF document, which you can download immediately upon purchase.

This reference lists services provided, potential issues requiring troubleshooting and detailed quality standards and metrics for the following:

• Calendar Management
• Interaction Preparation (Case Work/Financial Plan)
• Client Interaction (Meeting, Call, Web-Enabled Session)
• Interaction Outcomes Review
• Business Processing and Tracking

Numerous specific actions are provided for monitoring and managing outcomes, particularly as they relate to tasks directly impacting clients. The intents are to establish a culture of quality and offer specific guidance for continuous improvement.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in FAS Performance Management PDF: FAS Client Care Process Standards and Quality Metrics PDF (PDF) Document, Karen Reitor, Communique Productions Inc

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ABOUT THE AUTHOR

Author: Karen Reitor, Communique Productions Inc

Additional documents from author: 85

Since 1985, Communique Productions has worked with over 175 clients and completed over 3000 talent development and management consulting projects. Karen Reitor, President and Founder, is a Certified Management Consultant and a Certified Professional in Learning and Performance. Communique is an Accredited Provider certified by the International Association of Continuing Education and Training ... [read more]

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