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BENEFITS OF DOCUMENT

Provides a framework for understanding, planning and implementing change management.
Provides the methods and tools for managing change.
Provides guidelines for dealing with resistance to change.

DOCUMENT DESCRIPTION

Change is the only constant in the work environment today. However, a McKinsey study revealed that 70% of change programs fail, most often due to resistance from employees. For change to be successful, it has to be effectively managed. To achieve this, it is essential that both the technical and human sides of change be addressed throughout the change process.

This presentation covers the key concepts and principles that are critical to change management. It includes a simple four-step change management process that is applicable to all industries as well as various types of change programs and initiatives (e.g. digital transformation). Also included are important frameworks/models, methods and tools that can be used to improve the understanding, planning and implementation of change management.

This presentation can be used for organizational transformation such as process and technology improvement, behavioral and cultural change, role and organizational redefinition, mergers and acquisitions as well as the re-imagination of a new workplace in the post pandemic business environment.

NOTE: This training package includes:
1. Change Management training presentation (PowerPoint format)
2. Change Management poster (PDF format, in color and monochrome, printable in A3 size)

LEARNING OBJECTIVES

1. Acquire knowledge on the key concepts and principles of change management.
2. Define the change management process and explore the frameworks, methods and tools for managing change.
3. Identify the challenges and best practices of change management.

CONTENTS

1. KEY CONCEPTS & PRINCIPLES OF CHANGE MANAGEMENT
Some Statistics on Change Management
The Nature of the Business Environment - VUCA
Introduction to Change Management
Why is Change Important in an Organization?
What is Organizational Change?
The Change Iceberg
Definition of Change Management
Change Management vs. Digital Transformation
Three Types of Organizational Change
Examples of Businesses that Failed to Adapt to Change
Examples of Businesses that have Adapted Successfully to Change
Force Field Analysis Model for Change
Martec's Law on Technology & Organizational Change
Sustaining Change is Difficult without a Culture Change
Two Sides of Change
Why Do People Fear Change?
Resistance to Change
The Kubler-Ross Change Curve
Reasons for Resistance
Methods of Overcoming Resistance to Change
The Enrollment Curve
Five Management Activities Contributing to Effective Change Management
Ten Sources of Team Conflict
Principles of Communication for Change Management
Characteristics of Change-capable Organizations
Ten Guiding Principles of Change Management

2. THE CHANGE MANAGEMENT PROCESS
A Systematic Approach to Managing Change
The Four Phases of Change Management
Phase 1: Analyze Current Situation
Phase 2: Plan & Launch Program
Phase 3: Monitor Progress
Phase 4: Evaluate Effectiveness
Example of Change Management Team Organization Structure
Example of Roles & Responsibilities of a Change Management Team
Areas that Change Agents are Capable of Changing

3. FRAMEWORKS, METHODS & TOOLS
Lewin's 3-Stage Change Model
Impact Analysis
SWOT Analysis
PESTLE Analysis
The ADKAR Change Model
The McKinsey 7-S Framework
Kotter's 8-Step Change Model
The Power/Interest Grid for Stakeholder Prioritization
Szpekman's Communication Framework
Senge's Learning Organization
Tuckman's Team Development Model
Blanchard & Thacker's Training Needs Analysis Framework
The Design Thinking Process
Agile Change Process
Strategyzer's Business Mode Canvas

4. CHALLENGES & BEST PRACTICES
Most Common Change Management Challenges
Twelve Change Management Best Practices

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Change Management

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This business document is categorized under the function(s):

Organization, Change, & HR Governance, Risk, & Compliance

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File Type: PowerPoint (pptx)

File Size: 14.5 MB

Number of Slides: 105 (includes cover, transition slides)

Related Topic(s): Change Management

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Initial upload date (first version): Nov 9, 2020
Most recent version published: Nov 11, 2020

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