Change Management - Process Guide (ITSM, ISO 20000) (Word DOCX)

IT Change Management – Process Guide (ITSM best practice, ISO 20000 compliant)

This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)

Content:
1. INTRODUCTION 5
2. KEY DEFINITIONS & ABBREVIATIONS 6
3. PURPOSE AND OBJECTIVES 10
4. SCOPE 11
5. CHANGE FREEZE 13
6. BENEFITS 14
7. PROCESS REQUIREMENTS 15
8. POLICIES 21
9. TRIGGERS, INPUTS, OUTPUTS 24
10. CATEGORIES OF CHANGE 25
11. PROCESS FLOW 27
12. PROCESS ACTIVITIES 28
13. ROLES AND RESPONSIBILITIES 39
14. RACI MATRIX 45
15. CSF AND KPI 47
16. PROCESS REVIEWS AND AUDITS 49
17. PROCESS REPORTING 50

This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)

This comprehensive guide includes detailed process flows, step-by-step activities, and a robust RACI matrix to ensure clear accountability. It also covers critical success factors and key performance indicators, providing a framework for continuous improvement. The Word document is designed to align with both ITIL and ISO 20000 standards, making it an essential resource for organizations aiming to enhance their change management capabilities. Whether you're dealing with emergency changes or standard modifications, this guide offers the structured approach needed to manage changes effectively and efficiently.