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BENEFITS OF DOCUMENT

ITIL Change Management- Complete process guide
ITIL v3 & ISO 20000 Compliant
Facilitates Change Management Process Implementation

DOCUMENT DESCRIPTION

IT Change Management - Process Guide (ITSM best practice, ISO 20000 compliant)

This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)

Content:
1. INTRODUCTION 5
2. KEY DEFINITIONS & ABBREVIATIONS 6
3. PURPOSE AND OBJECTIVES 10
4. SCOPE 11
5. CHANGE FREEZE 13
6. BENEFITS 14
7. PROCESS REQUIREMENTS 15
8. POLICIES 21
9. TRIGGERS, INPUTS, OUTPUTS 24
10. CATEGORIES OF CHANGE 25
11. PROCESS FLOW 27
12. PROCESS ACTIVITIES 28
13. ROLES AND RESPONSIBILITIES 39
14. RACI MATRIX 45
15. CSF AND KPI 47
16. PROCESS REVIEWS AND AUDITS 49
17. PROCESS REPORTING 50

This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)

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Source: Change Management - Process Guide (ITSM, ISO 20000) Word document

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Change Management	View Details
ITIL	View Details
ISO 20000	View Details

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Change Management - Process Guide (ITSM, ISO 20000)

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This business document is categorized under the function(s): Information Technology

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File Type: Word (docx)

File Size: 347 KB

Number of Pages: 54

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Initial upload date (first version): Jul 18, 2019
Most recent version published: Jan 27, 2020

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