Interested in Low-code and CRM Technology? Download our FREE whitepaper on Low-code CRM. This is an exclusive promotion being run on LinkedIn.

  Please register (it's free!) or login to view the remaining preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


BENEFITS OF DOCUMENT

  1. ITIL Change Management- Complete process guide
  2. ITIL v3 & ISO 20000 Compliant
  3. Facilitates Change Management Process Implementation

DOCUMENT DESCRIPTION

IT Change Management - Process Guide (ITSM best practice, ISO 20000 compliant)

This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)

Content:
1. INTRODUCTION 5
2. KEY DEFINITIONS & ABBREVIATIONS 6
3. PURPOSE AND OBJECTIVES 10
4. SCOPE 11
5. CHANGE FREEZE 13
6. BENEFITS 14
7. PROCESS REQUIREMENTS 15
8. POLICIES 21
9. TRIGGERS, INPUTS, OUTPUTS 24
10. CATEGORIES OF CHANGE 25
11. PROCESS FLOW 27
12. PROCESS ACTIVITIES 28
13. ROLES AND RESPONSIBILITIES 39
14. RACI MATRIX 45
15. CSF AND KPI 47
16. PROCESS REVIEWS AND AUDITS 49
17. PROCESS REPORTING 50

This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Change Management - Process Guide (ITSM, ISO 20000) Word document

 
Top Flevy Author [?]

Change Management - Process Guide (ITSM, ISO 20000)

Sold by Ivana Nissen (this author has 36 documents)

$45.00

ALL FEES INCLUDED
Add to Cart
  

This business document is categorized under the function(s):

It applies to All Industries

File Type: Word (docx)

File Size: 347 KB

Number of Pages: 54

Related Topic(s): Change Management ITIL ISO 20000

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Jul 18, 2019
Most recent version published: Jan 27, 2020

Ask the Author a Question

Must be logged in Click here to log in






CUSTOMER TESTIMONIALS




SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.



Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.



CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

2-page PDF document
$25.00
Author: Ivana Nissen
1-page PDF document
$20.00
Author: Ivana Nissen
234-slide PowerPoint deck
$65.00
Author: Ivana Nissen
1-page PDF document
$25.00
Author: Ivana Nissen
1-page PDF document
$25.00
Author: Ivana Nissen
26-slide PowerPoint deck
$20.00
1-page PDF document and supporting Word
$25.00
Author: Ivana Nissen
199-slide PowerPoint deck
$45.00
69-slide PowerPoint deck
$59.00
39-slide PowerPoint deck
$99.00
Author: preetyg1
11-page Word document
$30.00
20-page Word document
$49.99

 
RELATED TOPICS

TOP 10 TOPICS

Become your organization's resident expert on...

Digital Transformation
 
Strategy Development
 
Organizational Design (OD)
 
Performance Management
 
Post-merger Integration (PMI)
 
Organizational Culture (OC)
 
Business Transformation
 
Innovation Management
Interested in something else? Browse our 350+ Business Toolkits of best practices, each focused on a specific management topic.