Please register (it's free!) or login to view the remaining preview.

If you are logged in, your referral link [?] is automatically included below.

EMBED CODE (Copy and Paste)

BENEFITS OF DOCUMENT

ITIL Change Management- Complete process guide
ITIL v3 & ISO 20000 Compliant
Facilitates Change Management Process Implementation

DOCUMENT DESCRIPTION

IT Change Management - Process Guide (ITSM best practice, ISO 20000 compliant)

This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)

Content:
1. INTRODUCTION 5
2. KEY DEFINITIONS & ABBREVIATIONS 6
3. PURPOSE AND OBJECTIVES 10
4. SCOPE 11
5. CHANGE FREEZE 13
6. BENEFITS 14
7. PROCESS REQUIREMENTS 15
8. POLICIES 21
9. TRIGGERS, INPUTS, OUTPUTS 24
10. CATEGORIES OF CHANGE 25
11. PROCESS FLOW 27
12. PROCESS ACTIVITIES 28
13. ROLES AND RESPONSIBILITIES 39
14. RACI MATRIX 45
15. CSF AND KPI 47
16. PROCESS REVIEWS AND AUDITS 49
17. PROCESS REPORTING 50

This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Change Management - Process Guide (ITSM, ISO 20000) Word document

Top Flevy Author [?]

Change Management - Process Guide (ITSM, ISO 20000)

Sold by Ivana Nissen (this author has 25 documents)

$45.00

ALL FEES INCLUDED

Add to Cart

This business document is categorized under the function(s):

Information Technology

It applies to All Industries

File Type: Word (docx)

File Size: 347 KB

Number of Pages: 54

Related Topic(s): Change Management ITIL ISO 20000

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Jul 18, 2019
Most recent version published: Jan 27, 2020

Ask the Author a Question

Must be logged in Click here to log in

CUSTOMER TESTIMONIALS

"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

– Moritz Bernhoerster, Global Sourcing Director at Fortune 500

"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The quality of the decks available allows me to punch way above my weight – it's like having the resources of a Big 4 consultancy at your fingertips at a microscopic fraction of the overhead."

– Roderick Cameron, Founding Partner at SGFE Ltd

"As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor the material for specific purposes helped us to make presentations, knowledge sharing, and toolkit development, which formed part of the overall program collateral. While FlevyPro contains resource material that any consultancy, project or delivery firm must have, it is an essential part of a small firm or independent consultant's toolbox."

– Michael Duff, Managing Director at Change Strategy (UK)

"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group

"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I have been able to exceed expectations and deliver quality advice and solutions to my clients. The quality and expertise of the authors are exemplary and gives me great confidence to use as part of my service offerings.

I highly recommend this company for any consultant wanting to apply international best practice standards in their service offerings. "

– Nishi Singh, Strategist and MD at NSP Consultants

"FlevyPro provides business frameworks from many of the global giants in management consulting that allow you to provide best in class solutions for your clients."

– David Harris, Managing Director at Futures Strategy

"I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

– Roberto Fuentes Martinez, Manager at Technology Transformation Advisory

"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

– Michael Evans, Managing Director at Newport LLC

"One of the great discoveries that I have made for my business is the Flevy library of training materials.

As a Lean Transformation Expert, I am always making presentations to clients on a variety of topics: Training, Transformation, Total Productive Maintenance, Culture, Coaching, Tools, Leadership Behavior, etc. Flevy usually has just what I need to make my point.

It is well worth the money to purchase these presentations. Sure, I have the knowledge and information to make my point. It is another thing to create a presentation that captures what I want to say. Flevy has saved me countless hours of preparation time that is much better spent with implementation that will actually save money for my clients."

– Ed Kemmerling, Senior Lean Transformation Expert at PMG

"As a niche strategic consulting firm, Flevy and FlevyPro frameworks and documents are an on-going reference to help us structure our findings and recommendations to our clients as well as improve their clarity, strength, and visual power. For us, it is an invaluable resource to increase our impact and value."

– David Coloma, Consulting Area Manager at Cynertia Consulting

SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

ITIL 4 Foundation Materials 286-slide PowerPoint deck $49.00 Author: SAMIR FARAJ ITIL	ITSM Process Assessment - Service Operation (XLS) Excel workbook $45.00 Author: Ivana Nissen ITSM	Change Management 105-slide PowerPoint deck and supporting PDF $79.00 Author: Operational Excellence Consulting Change Management	A Comprehensive Guide to Change Management 586-slide PowerPoint deck $75.00 Author: The Highway of Change Change Management
Change Management Methodology 72-slide PowerPoint deck and supporting PDF $69.00 Author: Operational Excellence Consulting Change Management	Common Strategy Consulting Frameworks 19-slide PowerPoint deck $40.00 Author: kgoldin Change Management BCG Growth-Share Matrix Consulting Frameworks	Journey (Change) Management Playbook 39-slide PowerPoint deck $99.00 Author: preetyg1 Change Management	ITIL Service Catalogue Template 11-page Word document $30.00 Author: Dartview Consulting ITIL
ITIL V3 Service Management Overview 129-slide PowerPoint deck $70.00 Author: Dartview Consulting Information Technology ITIL Service Management	Change Readiness Assessment Toolkit 20-page Word document $49.99 Author: Documents & Files Change Management Change Readiness	A Practical Framework Approach to Change - The Full Version 135-slide PowerPoint deck $30.00 Author: The Highway of Change Change Management	Change Enablement Workshop Presentation 97-slide PowerPoint deck $96.99 Author: Documents & Files Change Management Workshops