Want FREE Templates on Strategy & Transformation? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

Incident Management ( PPT & Process Guide)   Document Bundle
$60.00

THIS IS A DOCUMENT BUNDLE.

A bundle is a pre-defined set of documents. By purchasing the document bundle as a whole, you achieve significant savings from purchasing the documents individually. There is sometimes duplicate content among the bundled documents. See full details below.

Incident Management ( PPT & Process Guide) (Document Bundle)

File Type: Document Bundle

$60.00

Add to Cart
  


BUY WITH CONFIDENCE

Immediate digital download upon purchase.
Lifetime document updates included with purchase.
Trusted by over 10,000+ organizations.

BENEFITS OF BUNDLE

  1. ITSM best practice for Incidemnt Management process
  2. Implementation Templates
  3. Visual aid to ITSM Awareness campaign

DESCRIPTION

This product (Incident Management [ PPT & Process Guide]) is a Document Bundle, which you can download immediately upon purchase.

This documents establishes an Incident Management (IM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process as well as Power Point presentation of the process)

This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:
Incident Life-cycle stages
Prioritization Matrix
Categorization
Incident Closure codes
Functional and Hierarchic Escalation Matrix
Major Incident Procedure
Reporting


THERE ARE 2 PRODUCTS ARE IN THIS BUNDLE:


Incident Management Process is essential Process in Service Support. Document describes the process in detail including very detailed description of Process flow steps.... [read more]

Add to Cart View Details

Individual Price: $25.00

This document establishes an Incident Management (IM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more]

Add to Cart View Details

Individual Price: $45.00

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.


$60.00

Add to Cart
  

OVERVIEW This is a discounted bundle of 2 documents.


ABOUT THE AUTHOR

Author: Ivana Nissen
Additional documents from author: 27

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]

Ask the Author a Question

Must be logged in

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials




Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


ITIL Service Management ITSM Change Management ISO 20000 Problem Management Information Technology Configuration Management Contract

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.