Editor’s Note: The author, Dwight Mihalicz, is a subject expert matter on effective management and hosting a free webinar for Flevy’s audience on Empowerment 4.0. The focus of Empowerment 4.0 is to help managers of managers understand the elements that need to be in place for effective teams. Most management training focuses on the “soft skills,” […]
Tag Archives | performance management
There are plenty of statistics indicating that a high number of change initiatives fail. Any organization can turn those statistics on their head by doing one thing; USING their measures. Not just creating them; using them. When you use measures the right way, you reinforce your change message through multiple avenues and in several ways, moving people through their […]
We’re all cognizant of the term “Performance Appraisal.”It refers to the methodical approach of employee’s performance, and the evaluation is done to understand the abilities of each individual for further career development. Regardless of how important the process is, to improve the overall organizational efficiency, inevitably we face certain challenges. When you’ve worked in a […]
The ideal process for managing performance is one that successfully motivates and supports staff to contribute to the achievement of the goals and objectives of the organization. A continuing process that encourages on-going communication and coaching between managers and their employees has many benefits and advantages over traditional Performance Management. The Problem with Traditional Performance […]
What is a “first” or “second” generation Performance Management and Measurement framework? Let’s begin by defining these concepts. First generation Performance Management and Measurement frameworks derive Key Performance Indicators (KPIs) from strategy. These include well known and established frameworks, such as Balanced Scorecard (BSC) and EFQM Excellence Model. These first generation frameworks have led organizations to increase the […]
Value Based Management (VBM) is a management philosophy that states management should foremost consider the interests of shareholders in its business actions. This framework encompasses the processes for creating, managing, and measuring value. It is important to note VBM differs from a profit-focused way of managing business. Specifically, VBM means that the decisions that you […]
Putting the Balanced Scorecard to work can be quite a challenge. Yes, the Balanced Scorecard has been around for a long time. Yes, there are many Balanced Scorecard example out there. But that doesn’t change the fact that most organizations struggle to put the Balanced Scorecard to work and get all the promised benefits. This […]
Editor’s Note: Vishnu Rayapeddi is a recognized pioneer of Lean Management and founder of Productivity Solutions. You can view all of his Supply Chain training materials on Flevy here. * * * * Supply chain strategy. What is it? Many might think that there is no distinction in perception between supply chain management and supply chain […]
Editor’s Note: Ron Leeman is a world-recognized Change Manager and author of several Change, Process, and Project training guides on Flevy. He has decided to write a series of articles that chronicle his personal “change” journey. This is the second installment (part). You can read beginning from the first piece here. You can also learn more about […]
There is always much talk about the basic technology (and supplemental technology) solutions that are designed to optimize systems in an effort to work “smarter” in a distribution center or warehouse–to possess a “strategy for speed.” Managers are now under more pressure than ever (and they should be) to carve out space and optimize throughput. […]
A recent Wall Street Journal article entitled “How To Tell If You Are a Jerk in the Office” (C-Suite Strategies, Journal Report, February 23, 2015) highlights the importance of feedback for executives. Not only are leaders and co-workers affected adversely by dysfunctional behavior, but business performance and customer service are damaged, often permanently. Feedback is […]
There are leading and lagging indicators in business. It is important that managers understand the difference between them and ensure they have both types of metrics to get an accurate picture of performance. However, there are also some important issues to watch out for. All performance measures are, by definition, backward looking. They tell us […]
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