Flevy Management Insights Q&A
What is a problem statement in research?
     David Tang    |    Strategic Planning


This article provides a detailed response to: What is a problem statement in research? For a comprehensive understanding of Strategic Planning, we also include relevant case studies for further reading and links to Strategic Planning best practice resources.

TLDR A problem statement in research is a concise description of an issue, its impact, and potential solution space, guiding Strategy Development and stakeholder alignment.

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Before we begin, let's review some important management concepts, as they related to this question.

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Understanding what is meant by problem statement in research is crucial for any organization looking to tackle issues effectively and efficiently. A problem statement is a concise description of an issue to be addressed or a condition to be improved upon. It identifies the gap between the current (problem) state and desired (goal) state of a process or product. By focusing on the facts, the problem statement provides a clear understanding of the issue which needs to be solved.

In the realm of consulting, crafting a compelling problem statement is foundational to the strategy development process. It sets the stage for the entire project, guiding the research framework and influencing the strategic planning efforts. A well-defined problem statement is not just a statement of the problem but a clear, specific description of the issue that is to be addressed. It includes the impact of the problem on the organization, quantifies the gap between the current and desired states, and may also suggest a direction for the solution. This precision is vital for aligning team efforts and ensuring that the research is directed towards tangible outcomes.

Consulting firms like McKinsey and BCG emphasize the importance of a robust problem statement in driving effective solutions. It acts as a compass for the research, ensuring that the focus remains on addressing the core issue rather than getting sidetracked by peripheral concerns. The problem statement is also a critical communication tool, helping to ensure that all stakeholders have a unified understanding of the problem at hand. This clarity is essential for mobilizing resources and galvanizing the organization towards a common goal.

Framework for Crafting a Problem Statement

Developing a problem statement requires a structured approach to ensure that it is both informative and actionable. A commonly used framework involves several key components: the identification of the problem, the impact of the problem, and the potential solution space. This framework ensures that the problem statement is comprehensive and focused on actionable insights.

The first step in this framework is to clearly define the problem, including how it was discovered and why it is a priority for the organization. This involves gathering and analyzing data to quantify the problem's impact and scope. The next step is to articulate the impact of the problem on the organization. This could include financial losses, decreased customer satisfaction, or internal inefficiencies. By quantifying the impact, the problem statement underscores the urgency and importance of addressing the issue.

Finally, while the problem statement primarily focuses on the issue at hand, it should also hint at the potential solution space without prescribing a specific solution. This encourages creative thinking and problem-solving within the strategic planning and research phases. The inclusion of potential solution spaces helps to frame the problem in a way that is conducive to ideation and innovation.

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Real-World Examples

Consider a global retail chain experiencing declining sales in several key markets. Their problem statement might read: "Over the past two years, our organization has seen a 10% decline in sales across five major markets, leading to a significant impact on overall profitability. This decline is attributed to both increased competition and changing consumer behaviors. Addressing this issue requires a strategic review of our market positioning and consumer engagement strategies to identify and implement corrective actions."

In another example, a technology firm might be facing challenges with product development cycles that are longer than industry standards. Their problem statement could be: "Our product development cycle is 30% longer than the industry average, resulting in delayed market entry and lost revenue opportunities. This issue stems from inefficiencies in our development and testing phases. A comprehensive analysis of our processes and benchmarks against industry standards is needed to identify and rectify the root causes."

Utilizing the Problem Statement in Research

The problem statement is not just a formative step in the research process; it is a guiding light throughout the project lifecycle. It helps in maintaining focus, ensuring that the research efforts are always aligned with the core issue. The problem statement also aids in the development of a research strategy, serving as a reference point for methodological decisions, data collection, and analysis.

In the context of consulting, the problem statement is often revisited and refined as more information becomes available. This iterative process ensures that the research remains relevant and focused on addressing the most pressing issues facing the organization. It is a dynamic tool that adapts to the evolving understanding of the problem and the research findings.

Moreover, the problem statement plays a crucial role in stakeholder engagement. By clearly articulating the issue, its impacts, and the potential solution space, it helps to build consensus and rally the organization around the research efforts. This is particularly important in complex projects where buy-in from multiple stakeholders is critical for success. In conclusion, understanding what is meant by problem statement in research is fundamental for any organization looking to address challenges strategically and effectively. It is the cornerstone of the research process, providing direction, focus, and a framework for action. By crafting a clear, concise, and actionable problem statement, organizations can ensure that their research efforts are well-positioned to deliver meaningful and impactful solutions.

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David Tang, New York

Strategy & Operations, Digital Transformation, Management Consulting

This Q&A article was reviewed by David Tang. David is the CEO and Founder of Flevy. Prior to Flevy, David worked as a management consultant for 8 years, where he served clients in North America, EMEA, and APAC. He graduated from Cornell with a BS in Electrical Engineering and MEng in Management.

To cite this article, please use:

Source: "What is a problem statement in research?," Flevy Management Insights, David Tang, 2024




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