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Flevy Management Insights Q&A
Why should firms innovate their business models?


This article provides a detailed response to: Why should firms innovate their business models? For a comprehensive understanding of Business Model Innovation, we also include relevant case studies for further reading and links to Business Model Innovation best practice resources.

TLDR Business Model Innovation is essential for organizations to thrive in rapidly evolving markets by redefining value creation, improving efficiency, and staying competitive amidst digital disruption.

Reading time: 4 minutes


Why should firms pursue business model innovation? This question sits at the core of strategic planning for organizations aiming to not only survive but thrive in today's rapidly evolving market. Business model innovation allows organizations to redefine what they offer to the market—how they create, deliver, and capture value. This approach goes beyond product or service innovation; it's about reimagining the fundamental building blocks of how a business operates. In an era where disruption is the new normal, clinging to outdated models can lead organizations to obsolescence.

Consulting giants like McKinsey and BCG have long advocated for continuous innovation as a critical driver of long-term success. They argue that organizations that actively engage in rethinking their business models can unlock new revenue streams, improve operational efficiency, and enhance customer satisfaction. These aren't just theoretical benefits. Real-world examples abound of companies that have pivoted their business models and reaped substantial rewards. Consider how Netflix transitioned from a DVD rental service to a streaming giant, fundamentally altering how entertainment is consumed worldwide.

The necessity for business model innovation is further underscored by the digital transformation sweeping across industries. Digital technologies offer unprecedented opportunities to create value in new ways. However, they also raise the stakes, as competitors and new entrants alike leverage these technologies to disrupt established markets. Organizations that fail to innovate risk falling behind, as digital-savvy upstarts redefine customer expectations and capture market share. Thus, business model innovation is not just a strategy for growth—it's a mandate for survival.

Frameworks and Strategies for Innovation

When considering why firms should pursue business model innovation, it's crucial to have a robust framework in place. Consulting firms often provide templates and strategies that guide organizations through the innovation process. These frameworks help identify areas of opportunity, from enhancing customer experiences to streamlining operations or tapping into new markets. A well-defined framework serves as a roadmap, offering a structured approach to rethinking and redesigning the business model.

Strategy development plays a pivotal role in business model innovation. It involves a deep dive into the organization's core competencies, market dynamics, and customer needs. This strategic analysis helps identify not only where the organization currently stands but also where it could go. By leveraging insights from data analytics and market research, organizations can pinpoint strategic opportunities for innovation. This might involve diversifying product offerings, adopting new revenue models, or reconfiguring the value chain to better meet customer demands.

Actionable insights are the lifeblood of business model innovation. They provide the evidence-based foundation upon which to build new strategies. For instance, a detailed analysis might reveal untapped customer segments or highlight inefficiencies in the current operational model. Armed with this knowledge, organizations can make informed decisions about where to focus their innovation efforts. This strategic focus is essential for allocating resources effectively and achieving measurable outcomes from innovation initiatives.

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Real-World Examples of Successful Innovation

Looking at real-world examples provides tangible evidence of the value of business model innovation. Amazon is a prime example, having evolved from an online bookstore into a global e-commerce and cloud computing powerhouse. This transformation was driven by relentless innovation in its business model, including the introduction of Amazon Prime and its foray into cloud services with AWS. These strategic moves not only diversified Amazon's revenue streams but also established it as a dominant player in multiple industries.

Another example is Apple, which revolutionized the music industry with the introduction of the iPod and iTunes. This wasn't just product innovation; it was a complete overhaul of how music was distributed and monetized. Apple's ability to rethink its business model around digital music led to a new era in entertainment and cemented its status as an innovation leader.

These examples underscore the transformative power of business model innovation. By challenging the status quo and exploring new ways to create, deliver, and capture value, organizations can achieve remarkable growth and resilience. The journey requires a strategic framework, a commitment to data-driven insights, and the courage to reimagine the future. For leaders asking why should firms pursue business model innovation, the answer is clear: it's not just about staying relevant; it's about shaping the future of your industry.

Best Practices in Business Model Innovation

Here are best practices relevant to Business Model Innovation from the Flevy Marketplace. View all our Business Model Innovation materials here.

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Explore all of our best practices in: Business Model Innovation

Business Model Innovation Case Studies

For a practical understanding of Business Model Innovation, take a look at these case studies.

AeroTech Business Model Innovation for Commercial Aerospace Vertical

Scenario: The organization in question operates within the commercial aerospace sector, facing the challenge of adapting its business model to the rapidly changing technological landscape and increasing competitive pressures.

Read Full Case Study

Retail Digital Transformation for Boutique Clothing Chain

Scenario: The organization is a boutique clothing chain specializing in sustainable fashion, facing stagnation in a highly competitive market.

Read Full Case Study

Business Model Innovation for Luxury Fashion Retailer in European Market

Scenario: A high-end fashion retailer in Europe is struggling to adapt its business model in response to the rapid digitization of the industry.

Read Full Case Study

Business Model Revitalization for Specialty Retailer in Competitive Market

Scenario: A specialty retailer in the competitive apparel market is struggling to differentiate itself in the face of online retail giants and changing consumer preferences.

Read Full Case Study

Customer Experience Strategy for Boutique Hotel Chain in Hospitality

Scenario: The boutique hotel chain is at a critical juncture, requiring Business Model Innovation to stay competitive.

Read Full Case Study

Retail Business Model Innovation for Specialty Apparel Market

Scenario: The company is a specialty apparel retailer facing stagnation in a highly competitive market.

Read Full Case Study

Explore all Flevy Management Case Studies

Related Questions

Here are our additional questions you may be interested in.

How can businesses ensure alignment between new business models and existing organizational structures and processes?
Ensuring alignment between new business models and existing structures necessitates Strategic Planning, Change Management, Culture transformation, and a focus on Operational Excellence and Continuous Improvement for sustainable growth and competitiveness. [Read full explanation]
What role does customer feedback play in the iterative process of business model innovation?
Customer feedback is crucial in Business Model Innovation, driving market alignment, product/service refinement, strategic decision-making, competitive advantage, and risk management by ensuring customer-centricity and market relevance. [Read full explanation]
How can resistance to change, inherent in BMI implementation, be effectively managed within an organization?
Effective management of resistance to Business Model Innovation involves understanding its roots, strategic communication, fostering a culture of Continuous Improvement, and leveraging Change Agents. [Read full explanation]
What strategies can be employed to foster a culture that embraces rather than resists business model innovation?
Fostering a culture of Business Model Innovation involves Leadership Commitment, Structural Enablers, and Employee Engagement, emphasizing psychological safety, agility, cross-functional collaboration, and diversity to drive growth and competitive advantage. [Read full explanation]
How can executives ensure alignment between BMI and the company's long-term strategic goals?
Executives can align Business Model Innovation with long-term strategic goals through a deep understanding of the strategic context, integrating BMI into Strategic Planning, fostering a supportive Leadership and Culture, designing Performance Management systems that support BMI, managing inherent risks, and leveraging external partnerships and ecosystems. [Read full explanation]
How can companies measure the success of a newly implemented business model innovation?
To measure the success of Business Model Innovation, companies should evaluate Financial Performance, Market Impact, Customer Metrics, and Operational Efficiency, using specific indicators like Revenue Growth, Market Share, and Process Cycle Times, and adjust strategies based on comprehensive insights. [Read full explanation]

Source: Executive Q&A: Business Model Innovation Questions, Flevy Management Insights, 2024


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