Four Stages of Customer Insight (CI) Maturity (PowerPoint PPT)

DESCRIPTION

Since the recession of 2008-09, consumer-facing organizations have observed little growth, resulting in leadership focusing on new sources of customer information, investigating analytical methods to anticipate customer behavior—and thus developing the Customer Insight (CI) function.

Integration of CI function into the organization’s core processes has been a challenge, with most businesses struggling to give CI more than the usual market research role. This presentation discusses the 4 stages of CI maturity that organizations evolve through:

1. Traditional Market Research Provider
2. Business Contributor
3. Strategic Insight Partner
4. Source of Competitive Advantage

Consumers' demands for information is increasing and so is the ability of retailers to predict the needs of customers. Research has showed that organizations that have succeeded in maturing CI to a strategic level have done that only due to the support from the top executives.

This document also includes slide templates for you to use in your own your business presentations.

The PPT outlines a comprehensive framework for evaluating the maturity of Customer Insight (CI) functions within organizations. It provides a detailed analysis of the four stages of CI maturity, offering actionable insights for each stage. The presentation emphasizes the importance of transitioning from a traditional market research provider to a source of competitive advantage, highlighting the critical role of executive support in this evolution.

Key findings from a BCG study are included, revealing that top executives prioritize customer insights as a crucial capability development area. The document also discusses the impact of technological advancements on CI functions and the necessity for organizations to revamp their CI strategies to stay competitive. It includes practical steps for achieving higher levels of CI maturity, such as performing diagnostics and organizing facilitated workshops for executive teams. The presentation is designed to equip business leaders with the knowledge and tools needed to enhance their CI functions and drive strategic decision-making.

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Source: Best Practices in Maturity Model, Customer Insight PowerPoint Slides: Four Stages of Customer Insight (CI) Maturity PowerPoint (PPT) Presentation, PPT Lab