Four Stages of Customer Insight (CI) Maturity   21-slide PPT PowerPoint presentation slide deck (PPT)
$29.00

Four Stages of Customer Insight (CI) Maturity (21-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Four Stages of Customer Insight (CI) Maturity (21-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Four Stages of Customer Insight (CI) Maturity (21-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Four Stages of Customer Insight (CI) Maturity (21-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Four Stages of Customer Insight (CI) Maturity (21-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Four Stages of Customer Insight (CI) Maturity (21-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Log in to unlock full preview.
Four Stages of Customer Insight (CI) Maturity (21-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Four Stages of Customer Insight (CI) Maturity (21-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Four Stages of Customer Insight (CI) Maturity (21-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Four Stages of Customer Insight (CI) Maturity (21-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Four Stages of Customer Insight (CI) Maturity (21-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Four Stages of Customer Insight (CI) Maturity (21-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Arrow   Click main image to view in full screen.

Four Stages of Customer Insight (CI) Maturity (PowerPoint PPT Slide Deck)

PowerPoint (PPT) 21 Slides FlevyPro Document

Top 500 Best Practice $29.00
FlevyPro price: FREE (included in subscription)
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
Add to Cart
  


Immediate download
Free lifetime updates

DESCRIPTION

This product (Four Stages of Customer Insight [CI] Maturity) is a 21-slide PPT PowerPoint presentation slide deck (PPT), which you can download immediately upon purchase.

Since the recession of 2008-09, consumer-facing organizations have observed little growth, resulting in leadership focusing on new sources of customer information, investigating analytical methods to anticipate customer behavior—and thus developing the Customer Insight (CI) function.

Integration of CI function into the organization’s core processes has been a challenge, with most businesses struggling to give CI more than the usual market research role. This presentation discusses the 4 stages of CI maturity that organizations evolve through:

1. Traditional Market Research Provider
2. Business Contributor
3. Strategic Insight Partner
4. Source of Competitive Advantage

Consumers' demands for information is increasing and so is the ability of retailers to predict the needs of customers. Research has showed that organizations that have succeeded in maturing CI to a strategic level have done that only due to the support from the top executives.

This document also includes slide templates for you to use in your own your business presentations.

The PPT outlines a comprehensive framework for evaluating the maturity of Customer Insight (CI) functions within organizations. It provides a detailed analysis of the four stages of CI maturity, offering actionable insights for each stage. The presentation emphasizes the importance of transitioning from a traditional market research provider to a source of competitive advantage, highlighting the critical role of executive support in this evolution.

Key findings from a BCG study are included, revealing that top executives prioritize customer insights as a crucial capability development area. The document also discusses the impact of technological advancements on CI functions and the necessity for organizations to revamp their CI strategies to stay competitive. It includes practical steps for achieving higher levels of CI maturity, such as performing diagnostics and organizing facilitated workshops for executive teams. The presentation is designed to equip business leaders with the knowledge and tools needed to enhance their CI functions and drive strategic decision-making.

Got a question about the product? Email us at flevypro@flevy.com.

Source: Best Practices in Maturity Model, Customer Insight PowerPoint Slides: Four Stages of Customer Insight (CI) Maturity PowerPoint (PPT) Presentation Slide Deck, PPT Lab

PPT SLIDE DEEP DIVES

Framework for Assessing Customer Insight Maturity

Key Initiatives for Achieving Customer Insight Maturity


$29.00
FlevyPro price: FREE (included in subscription)
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
Add to Cart
  

Did you need more documents?

Consider a FlevyPro subscription from $39/month. View plans here.

For $10.00 more, you can download this document plus 2 more FlevyPro documents. That's just $13 each.

ABOUT FLEVYPRO

This document is part of the FlevyPro Library, a curated knowledge base of documents for our FlevyPro subscribers.

FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits.

Click here to learn more about FlevyPro and its benefits.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials

 
"As a consultant requiring up to date and professional material that will be of value and use to my clients, I find Flevy a very reliable resource.

The variety and quality of material available through Flevy offers a very useful and commanding source for information. Using Flevy saves me time, enhances my expertise and ends up being a good decision."

– Dennis Gershowitz, Principal at DG Associates
 
"I have found Flevy to be an amazing resource and library of useful presentations for lean sigma, change management and so many other topics. This has reduced the time I need to spend on preparing for my performance consultation. The library is easily accessible and updates are regularly provided. A wealth of great information."

– Cynthia Howard RN, PhD, Executive Coach at Ei Leadership
 
"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

– Michael Evans, Managing Director at Newport LLC
 
"As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor "

– Michael Duff, Managing Director at Change Strategy (UK)
 
"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

– Moritz Bernhoerster, Global Sourcing Director at Fortune 500
 
"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact "

– Roberto Pelliccia, Senior Executive in International Hospitality
 
"I am extremely grateful for the proactiveness and eagerness to help and I would gladly recommend the Flevy team if you are looking for data and toolkits to help you work through business solutions."

– Trevor Booth, Partner, Fast Forward Consulting
 
"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group


Your Recently Viewed Documents

Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


Maturity Model ISO 9001 Performance Management Growth Strategy Small Business Human Resources Diversity Onboarding Quality Management & Assurance Kaizen Goal Setting Employee Management Workshops Creativity Lean Game Benchmarking Objectives and Key Results Psychology Problem Solving Entrepreneurship Organizational Design Current State Assessment Product Strategy Product Launch Strategy Product Lifecycle Positioning Leadership Core Competencies Industry Analysis Environmental Analysis

Download our FREE Organization, Change, & Culture, Templates

Download our free compilation of 50+ slides and templates on Organizational Design, Change Management, and Corporate Culture. Methodologies include ADKAR, Burke-Litwin Change Model, McKinsey 7-S, Competing Values Framework, etc.