Dimensions of Business Process Reengineering (BPR) (PowerPoint PPT Slide Deck)

This PPT slide titled "Breadth – Opportunities for Redesign" outlines various opportunities for process improvement within organizations, specifically through the lens of Business Process Reengineering (BPR). It presents a structured approach to identifying inefficiencies and suggests redesign strategies to enhance operational effectiveness.

The slide is divided into 3 primary categories: eliminating problems caused upstream of activity, removing delays or errors during handoffs, and combining steps that span multiple functions. Each category is supported by real-world examples that illustrate the issues faced by organizations and the corresponding redesign solutions implemented.

For instance, the first example highlights a US computer company where errors in order entry were traced back to sales representatives misconfiguring systems. This led to increased costs and high error rates. The redesign involved a cross-functional approach that addressed both the configuration issues and the skills of the sales force, resulting in improved delivery and significant cost savings.

The second example discusses a UK insurance company where the processing of a new policy took an excessive amount of time due to ten handoffs between departments. The solution was a case-manager approach, which streamlined the process to ensure that only one handoff occurred, reducing processing time to less than 7 days.

Lastly, the slide addresses a US electronics equipment manufacturer that had multiple job titles across different functions involved in provisioning hardware. The redesign eliminated unnecessary roles, consolidating responsibilities to enhance efficiency.

Overall, the breadth of BPR offers organizations a pathway to uncover innovative performance enhancements. This slide serves as a compelling reminder of the potential gains from a thorough examination of existing processes.

This PPT slide presents an overview of "Breadth of Process Redesigned" within the context of Business Process Reengineering (BPR). It emphasizes the importance of identifying activities that are crucial for value creation in a business unit. The description highlights 2 main points: the need to recognize critical activities in the redesign process and the measurement of cost reduction as a percentage of the overall business unit. This suggests that a comprehensive understanding of the process is essential for effective redesign.

The importance section underscores that including a broader range of activities in the redesign can lead to more significant improvements across the entire business unit. It points out that when interrelated activities are considered, there’s a greater likelihood of uncovering incremental opportunities that might be overlooked in isolated performance improvement efforts. This indicates that a narrow focus may limit the potential for meaningful change.

The slide also hints at a common pitfall in reengineering efforts, which is insufficient process breadth. This serves as a cautionary note for executives considering BPR initiatives. It implies that without a holistic approach, organizations may fail to achieve the desired outcomes from their reengineering efforts.

Overall, the slide conveys that a thorough examination of process breadth is not just beneficial, but necessary for successful BPR. It encourages decision-makers to adopt a wide-ranging perspective when evaluating processes to ensure comprehensive improvements and value creation.