Training Materials for ITIL 4 Create, Deliver, and Support (PowerPoint PPTX)

[UNOFFICIAL] Training Materials For ITIL 4 Create, Deliver, and Support Materials for Trainers.

Welcome to this ITIL 4 Specialist Create, Deliver, and Support presentation, a comprehensive course on IT service management. In this presentation, we will discuss the course's most important concepts and topics, providing an in-depth analysis of each section to help you comprehend its importance and relevance. This presentation will offer helpful insights and information to help you succeed whether you are new to IT service management or seeking to increase your knowledge and abilities in this area.

The presentation is divided into 12 sections, each of which covers a specific aspect of the course.

Section 1: Course Introduction
The course begins with an introduction to ITIL 4 Specialist Create, Deliver and Support, explaining what the course is all about and what students can expect to learn from it.

Section 2: ITIL 4 Foundation
Before diving into the specifics of Create, Deliver and Support, the course covers the basics of ITIL 4 Foundation, providing a solid foundation for the rest of the course.

Section 3: Create, Deliver and Support
This section is the core of the course, covering a wide range of topics related to IT service management, including service design, service level management, incident management, and more.

Section 4: Shift Left
In this section, the course covers the concept of "shift left," which involves moving tasks that are traditionally performed later in the service lifecycle to earlier stages.

Section 5: SVS Planning & Resource Management
This section covers the Service Value System (SVS), which provides a holistic approach to service management. Students will learn about planning and resource management within the SVS.

Section 6: Information and Technology for CDA
This section focuses on the role of information and technology in creating, delivering, and supporting IT services.

Section 7: Using Value Streams
Students will learn about the use of value streams in service management, including how they can be used to optimize service delivery.

Section 8: Value Streams for a New Service
This section covers the use of value streams specifically for new services, including how to design and implement them.

Section 9: Provide User Support
This section focuses on user support, including the tools and processes used to provide efficient and effective support to users.

Section 10: Value Streams for User Support
In this section, students will learn about the use of value streams specifically for user support, including how to optimize the user support process.

Section 11: Managing the Workload
This section covers workload management, including strategies for managing resources and prioritizing tasks.

Section 12: Buying, Building, and Sourcing
The final section of the course covers the process of buying, building, and sourcing IT services, including how to evaluate different options and make informed decisions.

Overall, this presentation provides a thorough overview of ITIL 4 Specialist Create, Deliver, and Support, thoroughly covering all key topics. The course's principles and best practices will be thoroughly understood by the students, who will then be well-prepared to apply them to situations encountered in the real world.

ITIL 4 Specialist Create, Deliver and Support is an essential course for anyone looking to develop their skills in IT service management. This presentation provided a thorough overview of the course's main topics and concepts. We hope you found this presentation informative and helpful, and that you now have a better understanding of the significance and relevance of ITIL 4 Specialist Create, Deliver, and Support. Please don't be afraid to get in touch with us if you have any more questions or would like to sign up for the course. Thank you for taking the time to read this.