Developed by a Senior Executive and Operational Excellence Coach with experience at organizations including NOKIA, MICROVENTION, and MAGELLAN, this is a presentation and supporting templates to teach the 8D Problem Solving Process.
have a thorough understanding of the 8D Problem Solving Process,
be able to describe the purpose and objective of each phase of the 8D Problem Solving Process, and
be able to use assessing questions at the end of each phase of the 8D Problem Solving Process to ensure proper application of the process and integrated problem solving tools.
DESCRIPTION
This product (The 8D Problem Solving Process & Tools) is a 206-slide PPT PowerPoint presentation slide deck (PPTX) with a supplemental Zip archive file document, which you can download immediately upon purchase.
The 8D Problem Solving Process has become a standard in many industries as problem solving or improvement process, as internal Corrective Action Request (CAR) Process or as Supplier Corrective Action Request (SCAR) Process.
The 8D Problem Solving Process Training Module includes:
1. MS PowerPoint Presentation including 207 slides covering our Global 8D Problem Solving Process Tools, a Case Study and 7 Workshop Exercises.
2. MS Word Problem Solving Process Case Study (imbedded as part of the exercises in slide 50, 53, 56, and 99)
3. MS Word 8D Problem Solving Report Template (imbedded in slide 15)
4. MS Excel 8D Problem Solving Process Worksheet Template & Example
5. MS Excel Process Variables Map Template & Example, Process FMEA Template & Example, and Process Control Plan Template
The key problem-solving tools included in the 8D Problem Solving Process are, Pareto Chart, Histogram, Run Chart, 5 Whys, Is-Is Not Matrix, Process Flow Chart, Process Variables Map, Fishbone Diagram, Comparative Analysis, Scatter Plot, Box Plot, Process Failure Mode and Effects Analysis (FMEA), Root Cause Theory Testing, Mistake Proofing, and Process Control Plan.
"After you have downloaded the training material, you can change any part of the training material and remove all logos and references to Operational Excellence Consulting. You can share the material with your colleagues and clients, and re-use it as you need. The only restriction is that you cannot publicly re-distribute, sell, rent or license the material as though it is your own. Thank you."
The 8D Problem Solving Process document also delves into the critical terminology and roles essential for effective problem-solving. It provides detailed definitions of key terms such as symptom, problem, possible cause, most likely cause, and root cause. The document outlines the responsibilities of team members, emphasizing the importance of technical input and descriptive feedback. It includes comprehensive examples of tools like the IS-IS NOT Matrix, Fishbone Diagram, and Process Flowchart Map. The training module also covers interim containment actions, highlighting their cost implications and necessity for customer protection.
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Source: Best Practices in Problem Solving, Lean, Operational Excellence, Structured Thinking PowerPoint Slides: The 8D Problem Solving Process & Tools PowerPoint (PPTX) Presentation Slide Deck, Operational Excellence Consulting LLC
This PPT slide outlines the 8D (Disciplines) Problem Solving Process, a structured approach designed to address and resolve issues effectively. Each of the eight steps is clearly numbered and labeled, providing a straightforward framework for teams to follow.
The first step emphasizes the importance of establishing a team, which is crucial for collaborative problem-solving. This step sets the foundation for the subsequent phases, ensuring that the right mix of skills and perspectives is brought to the table. The second step involves describing the problem in detail, which is essential for understanding the scope and impact of the issue at hand.
Developing interim containment actions is the third step, focusing on immediate measures to mitigate the problem while a more permanent solution is being formulated. This is followed by defining and verifying root causes and escape points, which is critical for identifying the underlying issues rather than just addressing symptoms.
The fifth step involves choosing and verifying permanent corrective actions, ensuring that solutions are not only effective, but also feasible. Implementing and validating these actions is the sixth step, which requires careful execution to ensure that the solutions are working as intended.
Preventing recurrence is the seventh step, highlighting the need for systems and processes that prevent the same issues from arising in the future. Finally, recognizing team and individual contributions is the eighth step, which is vital for maintaining morale and encouraging ongoing engagement in problem-solving efforts.
This structured approach provides a comprehensive roadmap for organizations looking to enhance their problem-solving capabilities, ensuring that issues are addressed thoroughly and effectively.
This PPT slide presents a structured approach to identifying and articulating a problem statement, particularly in the context of defects or issues in a product or service. It begins with an initial problem statement indicating that a customer is complaining, which serves as the starting point for deeper investigation.
The slide employs a "5 Whys" technique, a method used to drill down into the root cause of a problem by repeatedly asking "why" until the underlying issue is uncovered. Each subsequent "why" leads to a more detailed understanding of the situation. For instance, the first "why" reveals that the customer complaint stems from grinding marks on a door frame. The next inquiry uncovers that the door frame was "over-ground," indicating a possible manufacturing defect.
Continuing this line of questioning, it is revealed that a team member did not operate the grinder correctly, which suggests a lapse in operational execution. The final "why" points to inadequate training as the most likely cause of the issue. This structured approach not only clarifies the problem, but also identifies actionable steps for resolution, emphasizing the importance of training in preventing similar issues in the future.
This slide effectively illustrates the process of problem identification and root cause analysis, making it a valuable tool for organizations aiming to enhance operational excellence. By following this methodology, businesses can systematically address complaints and improve product quality, ultimately leading to higher customer satisfaction and reduced operational risks.
This PPT slide focuses on the importance of identifying all possible causes of a specific problem within the context of the 8D Problem Solving process. It emphasizes the necessity for the Problem Solving Team to gain a comprehensive understanding of the underlying processes contributing to the issue at hand. To facilitate this exploration, 2 primary tools are highlighted: the Process Flowchart Map and the Fishbone Diagram (also referred to as the Process Variables Map).
These tools are presented as effective methods for collaborative problem-solving, ensuring that all team members can contribute their insights. The slide suggests that employing these tools in a team setting fosters an inclusive environment where diverse perspectives are valued. This approach not only enhances the quality of the analysis, but also promotes team cohesion.
The recommendation to select between the Fishbone Diagram or the Process Variables Map is tailored to the specific problem being addressed and the preferences of the team or individual involved. This flexibility allows teams to choose the method that best fits their needs, thereby optimizing the problem-solving process.
Overall, the slide serves as a guide for teams looking to systematically identify potential causes of issues, reinforcing the idea that thorough analysis is crucial for effective problem resolution. The focus on collaboration and tool selection underscores a strategic approach to problem-solving that can lead to more informed decision-making.
This PPT slide outlines key terminology related to the 8D Problem Solving Process, which is essential for identifying and addressing issues within an organization. It begins with "Symptom," defined as a quantifiable event or effect experienced by customers, both internal and external. This serves as the initial indicator that a problem may exist.
Next, the term "Problem" is introduced, describing it as a deviation from expected standards. This highlights the importance of recognizing the gap between the current state and the desired outcome. Understanding this distinction is crucial for effective problem resolution, especially when the root cause is not immediately apparent.
The slide then discusses "Possible Cause," which refers to any potential cause identified through various brainstorming techniques or tools like a Fishbone Diagram. This stage encourages a broad exploration of factors that might contribute to the problem.
Following this, "Most Likely Cause" narrows down the focus to a cause that is supported by available data, providing a more targeted approach to understanding the issue at hand. This step is vital for prioritizing which causes to investigate further.
Finally, "Root Cause" is defined as the verified cause that explains all available facts regarding the problem. This term emphasizes the need for thorough investigation to uncover fundamental issues, which could range from management policies to human errors.
Overall, this slide serves as a foundational reference for executives looking to implement structured problem-solving methodologies, ensuring that all aspects of an issue are considered before arriving at a solution.
This PPT slide presents a structured worksheet aimed at analyzing a specific problem related to red felt tip markers leaking. It employs a comparative analysis framework that delineates the current state of the issue (IS) and contrasts it with what is not occurring (IS NOT). This dual approach facilitates a deeper understanding of the problem by identifying distinctions and changes that may have contributed to the defect.
The worksheet is organized into several key sections. The first section, labeled "What?", identifies the object in question—the red felt tip marker—and the defect observed, which is leaking. The subsequent sections probe into the specifics of the issue, such as the location of the defect, the timeline of when the defect was first noticed, and the scale of the problem. Each question prompts the user to consider various dimensions of the defect, encouraging a thorough investigation.
The "Distinctions" column invites users to think critically about what could explain the differences between the observed state and the non-observed state. This section is crucial for identifying potential factors such as people, methods, materials, machines, and environmental influences that might be at play.
Lastly, the "Changes" section focuses on identifying any alterations that have occurred around the issue, including when these changes took place. This holistic view is essential for pinpointing root causes and developing effective solutions. The worksheet is designed to guide users through a systematic problem-solving process, ensuring that all relevant factors are considered before arriving at conclusions. This structured approach can significantly enhance decision-making and operational efficiency.
This PPT slide presents a structured worksheet designed to facilitate a problem-solving process, specifically utilizing the "IS - IS NOT" matrix. This tool aims to help teams clearly define and analyze issues by distinguishing between what is currently happening (the "IS") and what is not occurring (the "IS NOT"). The worksheet is divided into several sections, prompting users to detail various aspects of the problem.
At the top, a problem statement field invites users to articulate the core issue they are addressing. Below this, the matrix is organized into columns that guide users through a series of questions. The first column focuses on the "What?" aspect, requiring descriptions of the object and defect involved. This sets the foundation for understanding the problem's nature.
Subsequent columns delve into the "Where?" and "When?" dimensions, prompting users to consider the location of the defect and the timeline of its occurrence. These inquiries help in identifying patterns or trends that may be relevant to the problem. The "How Big?" section further encourages a quantitative assessment, asking for details on the scale of the defect.
The final columns address distinctions and changes, urging users to reflect on what could explain the differences between the "IS" and "IS NOT" states. This section also prompts consideration of any changes that might have influenced the situation. Overall, this worksheet serves as a comprehensive tool for systematically dissecting problems, making it invaluable for teams seeking to enhance their problem-solving capabilities.
Developed by a Senior Executive and Operational Excellence Coach with experience at organizations including NOKIA, MICROVENTION, and MAGELLAN, this is a presentation and supporting templates to teach the 8D Problem Solving Process.
Operational Excellence Consulting LLC (OEC LLC) provides assessments, training solutions, kaizen event facilitation, and implementation support to enable our clients to achieve superior performance through Operational Excellence - Strategy Deployment & Hoshin Planning, Performance Management & Balanced Scorecards, Process Excellence & Lean Six Sigma, and
... [read more]High Performance Work Teams.
Frank Adler co-founded OEC LLC in 2009 to follow his passion for Operational Excellence and to be able to work with individuals and organizations that share this passion.
He is not only an accomplished and recognized Operational Excellence, Lean Management, and Six Sigma coach, but has also over 20 years of domestic and international executive leadership experience in General Management, multi-site Operations & Supply Chain Management, and Quality & Customer Support Management.
Frank is a certified and experienced Lean Six Sigma Master Black Belt, with a proven track record of implementing these methods, concepts, and tools in various organizations and industries.
He holds a Master of Science in Mathematics and Physics from the Freie University of Berlin (Germany) and a Doctor of Philosophy in Applied Mathematics and Industrial Economics from the Helsinki University of Technology (Finland).
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
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