This PPT slide, part of the 97-slide Strategic Cost Reduction Training PowerPoint presentation, outlines a service delivery model categorized into 4 distinct groups based on the value added and the relationship to the business. The model is divided into 2 axes: one focusing on the level of service delivery—ranging from low-cost and defined service levels to knowledge sharing and management involvement—and the other on the specificity of delivery, from standardized local delivery to company-wide processes.
In the upper left quadrant, "Site Support" is characterized by its localized focus. It emphasizes the need for services to be distributed to specific locations to meet local demands. This quadrant highlights activities that are manual or intensive for end-users, suggesting a hands-on approach to service delivery.
The "Transaction Processing" quadrant below it indicates a broader, company-wide perspective. This area is process-intensive and may encompass multiple countries or regions, suggesting a more standardized approach to efficiency across the organization.
On the right side, the "Business Partner" quadrant illustrates a more integrated approach with a strong alignment to specific functions or units. It emphasizes the importance of knowledge transfer and decision-making, indicating a collaborative effort to enhance operational effectiveness.
Finally, the "Center of Expertise" quadrant focuses on developing best practices and addressing knowledge-intensive issues. This quadrant is organized by country or region, reinforcing the idea of localized expertise while maintaining a broader organizational perspective.
Overall, this model serves as a framework for organizations to assess their service delivery strategies, ensuring they align with both local needs and overarching business objectives. The insights derived from this categorization can guide executives in optimizing their operational frameworks and enhancing governance.
This slide is part of the Strategic Cost Reduction Training PowerPoint presentation.
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