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Service Design Business Toolkit   175-slide PPT PowerPoint presentation (PPTX)

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Service Design Business Toolkit (PowerPoint PPTX)

File Type: 175-slide PPT PowerPoint presentation (PPTX)

These templates are created by trained McKinsey, BCG, and Porsche Consulting consultants and are the same used by MBB, Big 4, and Fortune 100 companies when performing Service Design Initiatives.
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  1. Equips you with a robust foundation for building customer-centric organizations and fostering a culture of service excellence.
  2. Guides you through the intricate landscape of design thinking, empowering you to apply innovative design principles to real-world challenges.
  3. Explores the dynamic world of prototyping, offering an array of techniques and tools to bring your service concepts to life with precision and creativity.


This product (Service Design Business Toolkit) is a 175-slide PPT PowerPoint presentation (PPTX), which you can download immediately upon purchase.

Unlocking Excellence in Service Design: The Complete Business Toolkit
Welcome to the ultimate guide to elevating your service design game! In a world where customer-centricity reigns supreme, service design has become a vital strategic tool for businesses across industries. In this comprehensive toolkit comprising over 170 meticulously crafted PowerPoint slides, we aim to empower you with the knowledge and tools necessary to navigate the ever-evolving landscape of service design.

Learning Objective 1: Understanding Customer-Centric Organizations
Learning Objective: To grasp the importance of customer-centricity in today's business landscape.

The foundation of any successful service design strategy is a deep understanding of customer-centric organizations. Our toolkit dives into the DNA of such organizations, showcasing real-world examples and case studies that illuminate the path to becoming truly customer-centric.

Learning Objective 2: Defining the Purpose of Service Design
Learning Objective: To recognize the fundamental purpose of service design in creating exceptional customer experiences.

Service design isn't just a buzzword; it's a strategic approach with a clear purpose. We demystify this purpose and its implications for your organization, helping you align your business goals with the principles of service design.

Learning Objective 3: Defining Service Design
Learning Objective: To comprehend the essence of service design and its role in crafting superior service experiences.

Service design can be elusive without a solid definition. Our toolkit provides a concise yet comprehensive explanation of service design, giving you a firm foundation to build upon.

Learning Objective 4: Uncovering the Benefits of Service Design
Learning Objective: To explore the manifold benefits of incorporating service design into your business strategy.

Why invest in service design? We break down the tangible and intangible benefits that await you when you embrace this transformative approach, from increased customer loyalty to enhanced employee satisfaction.

Learning Objective 5: Embracing the Principles of Service Design
Learning Objective: To familiarize yourself with the key principles that underpin successful service design.

Delve into the core principles that guide service design initiatives, providing a roadmap for crafting memorable customer experiences and generating sustainable value for your organization.

Learning Objective 6: Navigating the Service Design Steps
Learning Objective: To gain a step-by-step understanding of the service design process.

We walk you through the entire service design journey, from problem identification to solution implementation. Our toolkit outlines each phase with detailed explanations and practical tips to ensure a smooth transition from theory to practice.

Learning Objective 7: Mastering Design Thinking
Learning Objective: To become proficient in applying design thinking to service design challenges.

Design thinking is the engine that powers service design. Our guide takes you through the principles and methodologies, providing a clear understanding of how design thinking can be harnessed to create innovative services.

Learning Objective 8: Applying Design Thinking
Learning Objective: To apply design thinking to real-world scenarios.

With our toolkit, you'll not only grasp the theory but also learn how to practically apply design thinking in your organization. We provide case studies and exercises to hone your skills.

Learning Objective 9: Navigating the Design Thinking Process
Learning Objective: To understand the iterative nature of the design thinking process.

The design thinking process can seem daunting, but we simplify it into manageable steps. You'll learn how to empathize, define, ideate, prototype, and test, ultimately leading to customer-focused solutions.

Learning Objective 10: Creating User Personas
Learning Objective: To craft meaningful user personas that inform your design decisions.

User personas are your compass in the service design journey. Our toolkit offers a deep dive into persona creation, ensuring that your designs are rooted in real user needs and behaviors.

Learning Objective 11: Conducting User Research
Learning Objective: To master the art of user research, a critical component of service design.

Effective user research is key to designing services that resonate with your audience. We provide practical techniques and methodologies to conduct insightful user research.

Learning Objective 12: Building User Scenarios
Learning Objective: To construct user scenarios that drive service innovation.

User scenarios breathe life into your personas. Learn how to create compelling scenarios that guide your design decisions and lead to more impactful services.

Learning Objective 13: Utilizing Personas in Design
Learning Objective: To integrate personas seamlessly into your design process.

Personas are only valuable when they inform your design. We offer guidance on how to leverage personas effectively throughout the service design lifecycle.

Learning Objective 14: Mastering the Prototyping Process
Learning Objective: To become proficient in creating prototypes for service concepts.

Prototyping is the bridge between ideas and reality. Our toolkit equips you with the knowledge and tools needed to prototype services that captivate and engage users.

Learning Objective 15: Exploring Prototyping Techniques and Tools
Learning Objective: To explore various prototyping techniques and the tools that enable them.

Not all prototypes are created equal. We introduce you to a spectrum of prototyping techniques and the tools that make them accessible, from low-fidelity sketches to interactive digital mock-ups.

Learning Objective 16: Crafting a Service Blueprint
Learning Objective: To understand the concept of service blueprints and how to use them.

Service blueprints provide a holistic view of your service ecosystem. Our toolkit explains how to create comprehensive blueprints that uncover opportunities for improvement.

Learning Objective 17: Embracing Lean Operations in Services
Learning Objective: To integrate lean principles into service design for efficiency and effectiveness.

Lean operations can streamline your services for optimal performance. We explore how to implement lean thinking in service design, reducing waste and maximizing value.

In conclusion, this comprehensive service design toolkit is your one-stop resource for mastering the art and science of designing exceptional services. Whether you're a seasoned professional or just starting your journey, these 170+ slides will empower you to create customer-centric, innovative, and efficient services that drive business success.

Key Words:
Strategy & Transformation, Growth Strategy, Strategic Planning, Strategy Frameworks, Innovation Management, Pricing Strategy, Core Competencies, Strategy Development, Business Transformation, Marketing Plan Development, Product Strategy, Breakout Strategy, Competitive Advantage, Mission, Vision, Values, Strategy Deployment & Execution, Innovation, Vision Statement, Core Competencies Analysis, Corporate Strategy, Product Launch Strategy, BMI, Blue Ocean Strategy, Breakthrough Strategy, Business Model Innovation, Business Strategy Example, Corporate Transformation, Critical Success Factors, Customer Segmentation, Customer Value Proposition, Distinctive Capabilities, Enterprise Performance Management, KPI, Key Performance Indicators, Market Analysis, Market Entry Example, Market Entry Plan, Market Intelligence, Market Research, Market Segmentation, Market Sizing, Marketing, Michael Porter's Value Chain, Organizational Transformation, Performance Management, Performance Measurement, Platform Strategy, Product Go-to-Market Strategy, Reorganization, Restructuring, SWOT, SWOT Analysis, Service 4.0, Service Strategy, Service Transformation, Strategic Analysis, Strategic Plan Example, Strategy Deployment, Strategy Execution, Strategy Frameworks Compilation, Strategy Methodologies, Strategy Report Example, Value Chain, Value Chain Analysis, Value Innovation, Value Proposition, Vision Statement, Corporate Strategy, Business Development

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Source: Best Practices in Service Design PowerPoint Slides: Service Design Business Toolkit PowerPoint (PPTX) Presentation, SB Consulting

These templates are created by trained McKinsey, BCG, and Porsche Consulting consultants and are the same used by MBB, Big 4, and Fortune 100 companies when performing Service Design Initiatives.
Add to Cart


File Type: PowerPoint pptx (PPTX)
File Size: 11.9 MB
Number of Slides: 175 (includes cover and all slides)

Terms of usage (for all documents from SB Consulting)


Author: SB Consulting
Additional documents from author: 533

We are an experienced team of Managers with a passion for empowering businesses to communicate their ideas with impact. We founded SB Consulting, a consulting start-up that specializes in teaching organizations how to create effective corporate and management presentations. We are trained by top tier global consulting firms (including McKinsey , BCG and Porsche Consulting. [read more]

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