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Conflict tends to have a negative connotation based on our experiences, but it does not have to be this way. When we seek to understand, we communicate that we care enough to work through difficult situations and determine how to make things better to reduce stress, promote communication and enhance teamwork.
The argument is always, "Everyone has personal problems, yet they still find ways to get the job done." The truth is that we all have different capacities to manage personal problems based on experience, the nature of the problems as well as our abilities to balance work and home. It's a fine line to demonstrate compassion and empathy while at the same ensure that team members fulfill the responsibilities for which they are being paid. Demonstrating creativity and flexibility in effectively and fairly addressing these types of situations will go a long way in building trust among team members and between the frontline and management. Organizations are also cautioned regarding setting precedents in addressing these types of situations.
With this tool you get the following:
• The effects of a lack of productivity due to personal problems on the team and organization.
• Considerations for why the individual is not performing to standards.
• Numerous solutions for improvement.
• Ideas for negotiating/adjusting solutions.
• Potential barriers and ways to overcome them to achieve resolution.
• Implementation timeframe.
• Follow-up review commitments.
Additionally, we provide a blank, editable Conflict Resolution Worksheet and the Worksheet Guidelines providing a step-by-step process for addressing your own workplace conflicts.
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Source: Resolving Workplace Conflicts: General - Personal Problems Interfering with Productivity PDF (PDF) Document, Karen Reitor, Communique Productions Inc
ABOUT THE AUTHOR: KAREN REITOR, COMMUNIQUE PRODUCTIONS INC
Since 1985, Communique Productions has worked with over 175 clients and completed over 3000 talent development and management consulting projects. Karen Reitor, President and Founder, is a Certified Management Consultant and a Certified Professional in Learning and Performance.
Communique is an Accredited Provider certified by the International Association of Continuing Education and Training and also is certified as a Woman-Owned and a Small Business Enterprise.
Using a signature learner-centered and activities-based approach to talent development, Communique has consistently succeeded to helping bridge organizations from where they are to where they want to be. We have a reputation for assisting organizations in addressing complex and long-unresolved issues associated with transforming organizations through their people.
Sample clients include the City of Cincinnati, Ameriprise Financial, LensCrafters/EyeMed, Cincinnati Bell, CSX Transportation and many other small to mid-sized organizations.
Karen Reitor, Communique Productions Inc has published 85 additional documents on Flevy.
File Size: 199.7 KB
Number of Pages: 3
This business document is categorized under the function(s): Organization, Change, & HR
It applies to All Industries
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
This product contains a supplemental ZIP document.
Initial upload date (first version): Jan 15, 2019
Most recent version published: Jan 15, 2019
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Resolving Workplace Conflicts: General Situations
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