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Because instances of discrimination from customers are not that common, they are often shocking for the employees on the receiving end. Such disrespectful behavior catches employees including supervisors and management off guard, so preparation is key to effectively address the interactions when they do occur. Because organizations prefer to retain existing customers, poor behavior may be tolerated when it shouldn't be. Allowing customers to get away with discriminatory behavior may have long-term negative effects on the targeted employee(s). Making sure that controls including policies and procedures are in place to manage these situations are important to support and advocate for employees. At the same time it's important to establish respectful boundaries and communicate limitations with customers while still trying to preserve their business. Multiple options are provided to promote understanding while abiding by non-discriminatory policies and procedures. When we stand up and actually take action to prevent discrimination, we communicate that we care enough to work through difficult situations and determine how to make things better to embrace diversity, enhance communication and teamwork and reduce stress.

With this tool you get the following:

* The effects customer discriminatory demands have on team members.
* Considerations for why customers make discriminatory demands.
* Numerous solutions for addressing discriminatory demands.
* Ideas for negotiating/adjusting solutions.
* Potential barriers and ways to overcome them to achieve resolution.
* Implementation timeframe.
* Follow-up review commitments.

Additionally, we provide a blank, editable Conflict Resolution Worksheet and the Worksheet Guidelines providing a step-by-step process for addressing your own workplace conflicts.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Resolving Workplace Conflicts: Employee Relations - Discriminatory Demands from Customers PDF document

Resolving Workplace Conflicts: Employee Relations - Discriminatory Demands from Customers

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This business document is categorized under the function(s):

Organization, Change, & HR

It applies to All Industries

File Type: PDF (pdf)

File Size: 218.6 KB

Number of Pages: 4

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This product contains a supplemental ZIP document.

Initial upload date (first version): Mar 25, 2019
Most recent version published: Mar 25, 2019

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This document is available as part of the following discounted bundle(s):

Resolving Workplace Conflicts: Employee Relations

$169.00

This bundle contains 11 additional documents.

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Resolving Workplace Conflicts: Employee Relations - Gender Discrimination 4-page PDF document and supporting ZIP $20.00 Author:	Resolving Workplace Conflicts: Employee Relations - Sexual Orientation Discrimination 4-page PDF document and supporting ZIP $20.00 Author:	Resolving Workplace Conflicts: Employee Relations - Classism, Racism, Other Discrimination 4-page PDF document and supporting ZIP $20.00 Author:	Resolving Workplace Conflicts: Employee Relations - Cultural/Ethnic Discrimination 4-page PDF document and supporting ZIP $20.00 Author:
Resolving Workplace Conflicts: Employee Relations - Favoritism 4-page PDF document and supporting ZIP $20.00 Author:	Resolving Workplace Conflicts: Employee Relations - Discrimination towards Disabled 4-page PDF document and supporting ZIP $20.00 Author:	Resolving Workplace Conflicts: Employee Relations - Discriminatory Interviewing & Hiring 4-page PDF document and supporting ZIP $20.00 Author:	Resolving Workplace Conflicts: Employee Relations - Intolerance of Hidden Disabilities 4-page PDF document and supporting ZIP $20.00 Author:
Resolving Workplace Conflicts: Employee Relations - Refusal to Work with Diverse Employees 4-page PDF document and supporting ZIP $20.00 Author:	Resolving Workplace Conflicts: Employee Relations - Being Threatened by Cultural Differences & Competency 4-page PDF document and supporting ZIP $20.00 Author:	Resolving Workplace Conflicts: Employee Relations - Threatening Negative Publicity 4-page PDF document and supporting ZIP $20.00 Author:

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