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Because instances of discrimination from customers are not that common, they are often shocking for the employees on the receiving end. Such disrespectful behavior catches employees including supervisors and management off guard, so preparation is key to effectively address the interactions when they do occur. Because organizations prefer to retain existing customers, poor behavior may be tolerated when it shouldn't be. Allowing customers to get away with discriminatory behavior may have long-term negative effects on the targeted employee(s). Making sure that controls including policies and procedures are in place to manage these situations are important to support and advocate for employees. At the same time it's important to establish respectful boundaries and communicate limitations with customers while still trying to preserve their business. Multiple options are provided to promote understanding while abiding by non-discriminatory policies and procedures. When we stand up and actually take action to prevent discrimination, we communicate that we care enough to work through difficult situations and determine how to make things better to embrace diversity, enhance communication and teamwork and reduce stress. Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead. Source: Resolving Workplace Conflicts: Employee Relations - Discriminatory Demands from Customers PDF document
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Resolving Workplace Conflicts: Employee Relations - Discriminatory Demands from CustomersSold by Karen Reitor, Communique Productions Inc (this author has 84 documents)
This business document is categorized under the function(s): It applies to All Industries File Size: 218.6 KB Number of Pages: 4 Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document. This product contains a supplemental ZIP document. Initial upload date (first version): Mar 25, 2019 Ask the Author a Question Must be logged in Click here to log in ![]() ![]() |
Resolving Workplace Conflicts: Employee Relations $169.00 This bundle contains 11 additional documents. |
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