Problem Solving & Quality Control (QC) Tools (CQP Module 3)   99-page PDF document
$69.97

Problem Solving & Quality Control (QC) Tools (CQP Module 3) (99-page PDF document) Preview Image
Problem Solving & Quality Control (QC) Tools (CQP Module 3) (99-page PDF document) Preview Image
Problem Solving & Quality Control (QC) Tools (CQP Module 3) (99-page PDF document) Preview Image
Problem Solving & Quality Control (QC) Tools (CQP Module 3) (99-page PDF document) Preview Image
Problem Solving & Quality Control (QC) Tools (CQP Module 3) (99-page PDF document) Preview Image
Problem Solving & Quality Control (QC) Tools (CQP Module 3) (99-page PDF document) Preview Image
Problem Solving & Quality Control (QC) Tools (CQP Module 3) (99-page PDF document) Preview Image
Problem Solving & Quality Control (QC) Tools (CQP Module 3) (99-page PDF document) Preview Image
Log in to unlock full preview.
Problem Solving & Quality Control (QC) Tools (CQP Module 3) (99-page PDF document) Preview Image
Problem Solving & Quality Control (QC) Tools (CQP Module 3) (99-page PDF document) Preview Image
Problem Solving & Quality Control (QC) Tools (CQP Module 3) (99-page PDF document) Preview Image
Problem Solving & Quality Control (QC) Tools (CQP Module 3) (99-page PDF document) Preview Image
Problem Solving & Quality Control (QC) Tools (CQP Module 3) (99-page PDF document) Preview Image
Problem Solving & Quality Control (QC) Tools (CQP Module 3) (99-page PDF document) Preview Image
Problem Solving & Quality Control (QC) Tools (CQP Module 3) (99-page PDF document) Preview Image
Problem Solving & Quality Control (QC) Tools (CQP Module 3) (99-page PDF document) Preview Image
Arrow   Click main image to view in full screen.

Problem Solving & Quality Control (QC) Tools (CQP Module 3) (PDF)

PDF document 99 Pages

#2 in Quality Management $69.97
Explore essential QC tools for effective problem-solving in quality management. Created by experts from Quality Professionals Group (QPG). Download now.
Add to Cart
  


Immediate download
Editable with PDF editor
Free lifetime updates

BENEFITS OF THIS PDF DOCUMENT

  1. Educates the user on systematic Problem Solving methodology based on the famous PDCA cycle
  2. Describes various Quality Tools (7-QC tools as well as other important tools) with specimen cases and calculations
  3. Describes the various types of performance measures and the methodology for improving processes in an organization.

PROBLEM SOLVING PDF DESCRIPTION

This product (Problem Solving & Quality Control [QC] Tools [CQP Module 3]) is a 99-page PDF document, which you can download immediately upon purchase.

Certified Quality Professional (CQP) is an excellent program on 'Quality Management' brought out by Quality Professionals Group (QPG). The contents of this program are now available for download on as different Modules. These documents in pdf consist of different lessons of the various Modules of the program.

There are 5 different modules of the program and cover the most relevant topics on quality management for current use by the industry. The program is useful both for application in the manufacturing as well as in the service sector. The language & contents of the program are well researched and are given in a format that is easy to understand & comprehend. The modules are available as separate documents as well as a bundle document.

This document is the 3rd in the series of the program and covers the Module-3 titled,
'Quality Improvement'

The Module covers the following topics on the subject of 'Quality Improvement':
1. Problem Solving
2. An Overview of Quality Tools
3. Seven Quality Tools
4. Other Quality Tools
5. Performance Measurement

In this document you will learn about the following:
a) What is structured problem-solving methodology as per the PDCA cycle and what are the steps involved in it
b) What are the various QC tools that can be used at different stages of problem solving and an overview of the Tools Matrix
c) Detailed description of the famous seven QC tools, including the steps involved in each one of them. The usage of the tools is explained with specimen cases from workplace situations.
d) Detailed description 6 other popular tools that are used frequently by the industry for problem solving & quality improvements.
e) How to measure the performance of processes in an organization and make improvements, including discussions on difference between continuous & continual improvement, between efficiency & effectiveness, how to create & measure SMART performance indicators, elements of successful improvements and examples of performance measures for quality, productivity & service quality.

The details of the sub-topics covered in the document are:

Lesson 1: Problem Solving
1. Introduction
2. Structured problem solving – why?
3. The problem-solving method
3.1 PDCA Cycle
3.2 Structured Problem Solving
4. Success Factors in problem solving
5. Problem Solving and QC Story
6. Overview of Problem-Solving Process

Lesson 2: An Overview of Quality Tools
1. Introduction
2. Seven QC Tools
3. Seven New Management and Planning Tools
4. Other Useful Tools
5. Tools Matrix

Lesson 3: Seven QC Tools (Tool #1: Check Sheet)
Check Sheet
Step 1: Clarify Your Measurement Objectives
Step 2: Identify What You Are Measuring
Step 3: Determine the Time or Place Being Measured
Step 4: Collect the Data
Step 5: Total the Data
Decide on Next Steps
Summary

Lesson 3: Seven QC Tools (Tool #2: Histogram)
Histogram
Step 1: Gather and Tabulate the Data
Step 2: Calculate the range:
Step 3: Draw the Horizontal and Vertical Axes
Step 4: Tabulate the Data by Intervals
Step 5: Plot the Data
Step 6: Analyze the Histogram
Follow-Up: Decide on Next Steps
Summary

Lesson 3: Seven QC Tools (Tool #3: Cause & Effect Diagram)
Cause and Effect Diagram
Step 1: Prepare for the Cause and Effect Session
Step 2: Identify the Effect
Step 3: Identify the Major Cause Categories
Step 4: Brainstorm Potential Causes of the Problem
Step 5: Review Each Major Cause Category
Step 6: Reach an Agreement on Most Probable Cause(s)
Decide On next Steps
Summary

Lesson 3: Seven QC Tools (Tool #4: Pareto Chart)
Pareto Chart
STEP 1: Identify the categories of problem or causes to be compared
STEP 2: Select a standard unit of measurement and the time period to be studied
STEP 3: Collect and summarize data
STEP 4: Draw the horizontal and vertical axes
STEP 5: Plot bars on the Pareto Chart
Follow-up: Decide on the next Steps
Summary

Lesson 3: Seven QC Tools (Tool #5: Part 1-Run Chart)
Run Chart
STEP 1: Determine what to measure
STEP 2: Draw the graph
STEP 3: Plot the data.
Follow-up: Decide on the next Steps
Summary

Lesson 3: Seven QC Tools (Tool #5: Part 2-Control Chart)
Control Chart
STEP 1: Determine what to measure
STEP 2: Collect the data
STEP 3: Plot the data
STEP 4: Calculate the control limits
Follow-up: Decide on the next Steps Summary

Lesson 3: Seven QC Tools (Tool #6: Scatter Diagram)
Scatter Diagram
STEP 1: Collect the data
STEP 2: Draw horizontal and vertical axis
STEP 3: Plot the data on the graph
STEP 4: Interpret the Scatter Diagram
Follow-up: Decide on the next Steps Summary

Lesson 3: Seven QC Tools (Tool #7: Stratification)
Stratification
When to Use Stratification
How to use Stratification
How to Interpret Stratified Data
Examples

Lesson 4: Other Quality Tools (Tool #8: Brainstorming)
Brainstorming
STEP 1: Start the Brainstorming Session
STEP 2: Determine the Type of Brainstorming Method to Use
Follow-up: Decide on The next Steps
Summary

Lesson 4: Other Quality Tools (Tool #9: Five-Why Analysis)
5Whys
Benefits of the 5 Whys
When Is 5 Whys Most Useful?
How to Complete the 5 Whys?
5 Whys Examples
5 Whys and The Fishbone Diagram
5 Whys and the Pareto Chart
Hybrid Tools
Take-Away Quotation

Lesson 4: Other Quality Tools (Tool #10: Process Flow Chart)
Process Flow Chart
Description
When to Use
Basic Procedure
Considerations
Analyzing the Flow chart
Examples
Example 1: High-Level Flowchart for an Order-Filling Process
Example 2: Detailed Flowchart
Commonly Used Symbols in Detailed Flowcharts
ANNEX
Value-added
Non Value-added

Lesson 4: Other Quality Tools (Tool #11: Gantt Chart)
Gantt Chart
When to Use
Basic Procedure
Construction
Using the Chart
Example
Considerations

Lesson 4: Other Quality Tools (Tool #12: Criteria Rating)
Criteria Rating Form
STEP 1: Start the Session and List the Alternatives Available
STEP 2: Brainstorm Decision Criteria
STEP 3: Determine the Relative Importance of Each Criterion
STEP 4: Establish a Rating Scale; Rate the Alternatives
STEP 5: Calculate the Final Score
STEP 6: Select the Best Alternative
Follow-up: Decide on the next Steps
Summary

Lesson 4: Other Quality Tools (Tool #13: Control Plan)
1. Introduction
2. Control Plan
3. Purpose & Description of Control Plan
4. Development of a Control Plan
5. Description of important columns in the control plan
6. Benefits of Control Plan
7. Control Plan Examples

Lesson 5: Performance Measurement
1. Improvement
1.1 Continuous vs Continual Improvement
2. Measuring Performance
2.1 Why Measure Performance?
3. Performance measurement framework
3.1 Establish Key Goals:
3.2 Establish Metrics (indicators)
3.3 Understand Performance
3.4 Initiate Improvement
4. Elements for successful performance measurement system
Appendix-I: Examples of Performance Indicators (Metrics) in Manufacturing
Appendix-II: Measures of Service Quality

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Problem Solving, Quality Management, Quality Control PDF: Problem Solving & Quality Control (QC) Tools (CQP Module 3) PDF (PDF) Document, Quality Professionals Group


$69.97
Explore essential QC tools for effective problem-solving in quality management. Created by experts from Quality Professionals Group (QPG). Download now.
Add to Cart
  

ABOUT THE AUTHOR

Additional documents from author: 16

WHO WE ARE?

Quality Professionals Group (QPG) is a group of highly qualified, trained and experienced professionals in the field of Business & Operational Excellence helping organizations and individuals in improving their performance.

OUR BACKGROUND

Quality Professionals Group (QPG), established in the year 1996 has worked very closely with a client base of more than 1000 ... [read more]

Ask the Author a Question

You must be logged in to contact the author.

Click here to log in Click here register

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials

 
"As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor "

– Michael Duff, Managing Director at Change Strategy (UK)
 
"Flevy is our 'go to' resource for management material, at an affordable cost. The Flevy library is comprehensive and the content deep, and typically provides a great foundation for us to further develop and tailor our own service offer."

– Chris McCann, Founder at Resilient.World
 
"I have found Flevy to be an amazing resource and library of useful presentations for lean sigma, change management and so many other topics. This has reduced the time I need to spend on preparing for my performance consultation. The library is easily accessible and updates are regularly provided. A wealth of great information."

– Cynthia Howard RN, PhD, Executive Coach at Ei Leadership
 
"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for "

– Jim Schoen, Principal at FRC Group
 
"One of the great discoveries that I have made for my business is the Flevy library of training materials.

As a Lean Transformation Expert, I am always making presentations to clients on a variety of topics: Training, Transformation, Total Productive Maintenance, Culture, Coaching, Tools, Leadership Behavior, etc. Flevy "

– Ed Kemmerling, Senior Lean Transformation Expert at PMG
 
"The wide selection of frameworks is very useful to me as an independent consultant. In fact, it rivals what I had at my disposal at Big 4 Consulting firms in terms of efficacy and organization."

– Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)
 
"Flevy.com has proven to be an invaluable resource library to our Independent Management Consultancy, supporting and enabling us to better serve our enterprise clients.

The value derived from our [FlevyPro] subscription in terms of the business it has helped to gain far exceeds the investment made, making a subscription a no-brainer for any growing consultancy – or in-house strategy team."

– Dean Carlton, Chief Transformation Officer, Global Village Transformations Pty Ltd.
 
"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

– Michael Evans, Managing Director at Newport LLC


Your Recently Viewed Documents

Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


Problem Solving Structured Thinking RCA Root Cause Analysis Consulting Training Management Consulting Training Quality Management Quality Management & Assurance Quality Control Bain PowerPoint McKinsey PowerPoint Bain Presentations Bain Frameworks Boston Consulting Group PowerPoint Consulting Frameworks Mercer PowerPoint PwC PowerPoint Bain Templates Accenture Templates McKinsey Templates Boston Consulting Group Templates Consulting Methodologies Accenture PowerPoint Booz Documents PwC Templates Capgemini PowerPoint Oliver Wyman Presentations Boston Consulting Group Frameworks E&Y PowerPoint IBM Presentations Oliver Wyman Templates Strategy Consulting Frameworks Bain Documents IBM Documents Capgemini Documents Roland Berger PowerPoint A.T. Kearney PowerPoint BCG Documents Accenture Frameworks BCG Frameworks BCG PowerPoint Oliver Wyman PowerPoint Consulting Documents BCG Presentations A.T. Kearney Documents Management Consulting Frameworks BCG Templates E&Y Templates Roland Berger Presentations Capgemini Templates Boston Consulting Group Documents LEK Frameworks Booz Allen Presentations E&Y Frameworks McKinsey Presentations Booz Allen Frameworks A.T. Kearney Frameworks IBM Templates Booz Allen PowerPoint Accenture Documents Accenture Presentations A.T. Kearney Templates McKinsey Frameworks Boston Consulting Group Presentations McKinsey Documents LEK PowerPoint Mercer Templates Roland Berger Frameworks Capgemini Frameworks Booz Presentations Roland Berger Templates PwC Frameworks Booz Allen Templates Strategy& Presentations Booz Templates Oliver Wyman Documents Mercer Presentations LEK Documents LEK Templates PwC Presentations IBM PowerPoint Capgemini Presentations E&Y Documents Oliver Wyman Frameworks Booz Allen Documents PwC Documents IBM Frameworks Mercer Frameworks Mercer Documents LEK Presentations Booz PowerPoint Booz Frameworks Strategy Documents A.T. Kearney Presentations Roland Berger Documents Business Frameworks E&Y Presentations Strategy& PowerPoint Deloitte PowerPoint Consulting Process A.T. Kearney Frameworks A.T. Kearney PowerPoint A.T. Kearney Templates A.T. Kearney Documents A.T. Kearney Presentations Cyber Security Cybersecurity IT Security Business Basics Business Unit Strategy Software Software Engineering 8D 8 Disciplines Risk Management CMMI Capability Maturity Model Integration CMM Capability Maturity Model Coaching Mentoring Supply Chain Analysis Digital Transformation Artificial Intelligence Digital Transformation Strategy Supply Chain Management Supply Chain Manufacturing Hypothesis Generation ISO 9001 Decision Making Decision Analysis

Receive our FREE whitepaper on the Top 101 Consulting Frameworks

Download our 200+ page guide summarizing the Top 101 Management Consulting Frameworks. Each framework provides a structured approach to analyzing and solving a common business problem.