Key Business Processes | Customer Service Management   14-slide PPT PowerPoint presentation slide deck (PPTX)
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Key Business Processes | Customer Service Management (14-slide PPT PowerPoint presentation (PPTX)) Preview Image
Key Business Processes | Customer Service Management (14-slide PPT PowerPoint presentation (PPTX)) Preview Image
Key Business Processes | Customer Service Management (14-slide PPT PowerPoint presentation (PPTX)) Preview Image
Key Business Processes | Customer Service Management (14-slide PPT PowerPoint presentation (PPTX)) Preview Image
Key Business Processes | Customer Service Management (14-slide PPT PowerPoint presentation (PPTX)) Preview Image
Key Business Processes | Customer Service Management (14-slide PPT PowerPoint presentation (PPTX)) Preview Image
Key Business Processes | Customer Service Management (14-slide PPT PowerPoint presentation (PPTX)) Preview Image
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Key Business Processes | Customer Service Management (14-slide PPT PowerPoint presentation (PPTX)) Preview Image
Key Business Processes | Customer Service Management (14-slide PPT PowerPoint presentation (PPTX)) Preview Image
Key Business Processes | Customer Service Management (14-slide PPT PowerPoint presentation (PPTX)) Preview Image
Key Business Processes | Customer Service Management (14-slide PPT PowerPoint presentation (PPTX)) Preview Image
Key Business Processes | Customer Service Management (14-slide PPT PowerPoint presentation (PPTX)) Preview Image
Key Business Processes | Customer Service Management (14-slide PPT PowerPoint presentation (PPTX)) Preview Image
Key Business Processes | Customer Service Management (14-slide PPT PowerPoint presentation (PPTX)) Preview Image
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Key Business Processes | Customer Service Management (PowerPoint PPTX Slide Deck)

PowerPoint (PPTX) 14 Slides

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MBB/Big 4 style presentation that provides a taxonomy of key business processes related to managing customer service
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BENEFITS OF DOCUMENT

  1. offers a visual taxonomy of Key Business Processes related to managing customer service
  2. provides a reference and a communication tool for process documentation, benchmarking and/or analysis projects

DESCRIPTION

This product (Key Business Processes | Customer Service Management) is a 14-slide PPT PowerPoint presentation slide deck (PPTX), which you can download immediately upon purchase.

This document provides a thorough visual taxonomy of key business processes related to managing customer service based on APQC's cross-industry process classification system (PCF), the most used process framework globally.

A process classification framework can be utilized in many practical ways. For example, it can provide a:

1. framework and checklist of processes when scoping process-related projects
2. starting point for a process documentation, offering a detailed list of processes to use in process flows, maps, and/or models
3. basis for structuring a process repository, whether using a sophisticated software or simple folders
4. foundation for undertaking process-related benchmarking and generating business analytics

This document follows the structure, and facilitates the usage, of APQC's PCF v7.3.1. It includes 5 process groups, 27 processes, and 54 process activities related 1o managing customer service.

Contents
1. PCF Levels
2. PCF Overall Structure
3. Taxonomy for the Process Category – High Level
4. Taxonomy for the Process Category – Detailed
5. Taxonomy by Process Group – Detailed

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Service, Process Mapping PowerPoint Slides: Key Business Processes | Customer Service Management PowerPoint (PPTX) Presentation Slide Deck, ILMAM - Strategy & Management Consulting


$20.00
MBB/Big 4 style presentation that provides a taxonomy of key business processes related to managing customer service
Add to Cart
  

ABOUT THE AUTHOR

Additional documents from author: 29

ILMAM is a strategy and management consulting provider that specializes in:

•  Strategic management, including strategic planning and performance management

•  Strategy enablers, such as key business processes and governance

Select top quality guides and tools are offered through to enable you to perform work at your company or support your clients effectively and ... [read more]

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