Key Business Processes | Customer Service Management (PowerPoint PPTX)

BENEFITS OF DOCUMENT

1. offers a visual taxonomy of Key Business Processes related to managing customer service
2. provides a reference and a communication tool for process documentation, benchmarking and/or analysis projects

DESCRIPTION

This product (Key Business Processes | Customer Service Management) is a 14-slide PPT PowerPoint presentation (PPTX), which you can download immediately upon purchase.

This document provides a thorough visual taxonomy of key business processes related to managing customer service based on APQC's cross-industry process classification system (PCF), the most used process framework globally.

A process classification framework can be utilized in many practical ways. For example, it can provide a:

1. framework and checklist of processes when scoping process-related projects
2. starting point for a process documentation, offering a detailed list of processes to use in process flows, maps, and/or models
3. basis for structuring a process repository, whether using a sophisticated software or simple folders
4. foundation for undertaking process-related benchmarking and generating business analytics

This document follows the structure, and facilitates the usage, of APQC's PCF v7.3.1. It includes 5 process groups, 27 processes, and 54 process activities related 1o managing customer service.

Contents
1. PCF Levels
2. PCF Overall Structure
3. Taxonomy for the Process Category – High Level
4. Taxonomy for the Process Category – Detailed
5. Taxonomy by Process Group – Detailed

Source: Best Practices in Customer Service, Process Mapping PowerPoint Slides: Key Business Processes | Customer Service Management PowerPoint (PPTX) Presentation, ILMAM - Strategy & Management Consulting