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BENEFITS OF DOCUMENT

  1. Develop, manage and improve comprehensive Information Technology programs to ensure high reliable, dynamic, and cost effective services are provided to meet organizational requirements.
  2. Set the direction for ongoing maturation of ITSM tools and all asset and configuration management tools to ensure maximum effectiveness with respect to process execution and reporting capabilities.
  3. Arrange that your organization leads the planning and design of all relevant ITSM Process Improvement and changes Partner to deploy a SIAM Operating model to effectively achieve desired SLAs and Service Delivery outcomes in a multi vendor environment.

DOCUMENT DESCRIPTION

The IT Service Management (ITSM) Implementation Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for any Vendor Management related project. Please note the above partial preview is ONLY of the Self Assessment Excel Dashboard, referenced in steps 1 and 2 (see below for more details).

Through a 3-step process, this toolkit will guide you from idea to implementation. Please find a below a summary of the 3 steps.

STEP 1: Get your bearings

Start with the latest quick edition of the ITSM Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation.

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which ITSM improvements can be made.

The Self-Assessment Excel Dashboard; with the ITSM Self-Assessment and Scorecard you will develop a clear picture of which ITSM areas need attention, which requirements you should focus on and who will be responsible for them:

•  Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
•  Gives you a professional Dashboard to guide and perform a thorough ITSM Self-Assessment
•  Is secure: Ensures offline Data Protection of your Self-Assessment results
•  Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage ITSM projects with the 62 implementation resources. There are 62 step-by-step ITSM Project Management Form Templates covering over 1500 ITSM project requirements and success criteria.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: IT Service Management (ITSM) - Implementation Toolkit Excel document

 
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IT Service Management (ITSM) - Implementation Toolkit

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This business document is categorized under the function(s):

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File Type: Excel (xlsx)

File Size: 453.7 KB

Related Topic(s): ITSM

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental ZIP document.

Initial upload date (first version): Aug 26, 2021
Most recent version published: Aug 26, 2021

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