IT Senior Management Team Structure and Roles


This PPT slide, part of the 41-slide IT Operating Model Framework PowerPoint presentation, outlines the organizational structure of an IT senior management team, detailing roles and responsibilities within a tiered framework. At the top, the Chief Information Officer (CIO) oversees the entire structure, indicating a centralized leadership approach. Below the CIO, there are four primary roles categorized under Tier 1: Head of Business Relationship Management, Head of Strategy and Architecture, Head of Solution Delivery, and Head of Service Management, along with Head of Supplier Management.

Each role is defined with specific responsibilities. The Head of Business Relationship Management focuses on coordinating interactions between IT and business stakeholders, ensuring alignment and prioritization of business demands. This role emphasizes the importance of understanding stakeholder needs and evaluating business requirements.

The Head of Strategy and Architecture aligns IT strategy with broader business objectives, translating strategic goals into actionable technology plans. This role is crucial for driving enterprise architecture and ensuring that IT initiatives support overall business priorities.

The Head of Solution Delivery manages projects and programs to ensure timely delivery of IT solutions, while also addressing associated risks. This position is key to adding value through effective project management and ensuring that solutions meet business needs.

The Head of Service Management is responsible for the efficient delivery of IT services, ensuring smooth transitions from development to live environments. This role highlights the importance of operational excellence in service delivery.

Lastly, the Head of Supplier Management focuses on sourcing strategies and supplier relationships, ensuring that IT requirements align with broader procurement standards. This role is vital for maintaining strategic supplier partnerships.

Overall, this slide presents a clear framework for IT leadership roles, emphasizing the need for collaboration, strategic alignment, and operational efficiency in managing IT functions.




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