Want FREE Templates on Organization, Change, & Culture? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

  Please register (it's free!) or login to view the remaining preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


  1. Provides a framework for organizations to implement state-of-the-art solutions for the event industry.
  2. Provides a tool to create awareness of the ISO 20121 event sustainability management system.
  3. Supports your organization's commitment to the U.N. Sustainable Development Goals (SDGs).


ISO 20121:2012 specifies requirements for an Event Sustainability Management System (ESMS) for any type of event or event-related activity, and provides guidance on conforming to those requirements.

The ISO 20121:2012 international standard provides state-of-the-art solutions for the event industry worldwide, and provides business, government and society with practical tools for all three dimensions of sustainable development: economic, environmental and social.

This presentation is designed for briefing your employees, new hires and potential auditees so as to create awareness of the ISO 20121 standard. Alternatively, the presentation may be used to supplement your materials for the training of ESMS professionals and internal auditors.

It covers the what and why of ISO 20121, the ESMS clause structure, and also offers practical tips on how to handle an audit session. When you are done teaching this material to your employees, they will be much more informed and comfortable with ISO 20121.


1. Provide background knowledge on ISO 20121
2. Gain an overview of ISO 20121 structure
3. Understand the ISO 20121 certification process
4. Gather useful tips on handling the audit session


1. Overview of ISO 20121
•  ISO in Brief
•  What are Standards?
•  What Standards are Not
•  Why are Standards Important?
•  What is ISO 20121?
•  Who Developed ISO 20121?
•  Who is ISO 20121 For?
•  What are Events?
•  How does ISO 20121 Work?
•  ISO 20121 is Applicable to Organization Who Wishes to...
•  Benefits of ISO 20121
•  Advantages of Certification

2. ISO 20121 Structure
•  Annex L
•  Overview of Annex L
•  The ISO 20121 Structure is Aligned to the Common Structure for MSS
•  HLS: The Same Core Elements
•  The Plan-Do-Check-Act (PDCA) Process Model
•  ISO 20121 Approach is Based on the PDCA Model
•  PDCA and ISO 20121 Clause Structure
•  The ISO 20121 Process Model
•  ISO 20121 Key Clause Structure (4-10)
•  Context of the Organization
•  Leadership
•  Planning
•  Support
•  Operation
•  Performance Evaluation
•  Improvement

3. ISO 20121Certification
•  Becoming ISO 20121 Certified
•  ISO 20121 Certification Process
•  Audit Findings

4. Handling the Audit Session
•  Rights of Auditee
•  Rights of Auditor
•  How to Handle the Audit Session?
•  Auditee's Conduct
•  Do's and Don'ts

•  ISO 20121:2012 Detailed Clause Structure

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: ISO 20121:2012 (Event Sustainability) Awareness Training PowerPoint document

Top Flevy Author [?]

ISO 20121:2012 (Event Sustainability) Awareness Training

Sold by Operational Excellence Consulting (this author has 188 documents)


Add to Cart

This business document is categorized under the function(s):

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 10.2 MB

Number of Slides: 63 (includes cover, transition slides)

Related Topic(s): Sustainability ESG Event Industry

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Mar 16, 2021
Most recent version published: Mar 17, 2021

Ask the Author a Question

Must be logged in Click here to log in



Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.


67-slide PowerPoint deck

Bundle (7 Documents)
Document Bundle
$219.00 product bundle
This bundle contains 7 documents:

Bundle (6 Documents)
Document Bundle
$129.00 product bundle
This bundle contains 6 documents:
70-slide PowerPoint deck


104-slide PowerPoint deck
72-slide PowerPoint deck and supporting PDF
29-page Word document
Author: gmclennan
Excel workbook and supporting ZIP
24-slide PowerPoint deck



Become your organization's resident expert on...

Digital Transformation
Post-merger Integration (PMI)
Strategy Development
Organizational Design (OD)
Performance Management
Business Transformation
Organizational Culture (OC)
Customer-centric Design (CCD)
Interested in something else? Browse our 500+ Business Toolkits of best practices, each focused on a specific management topic.