Help Desk Management - Implementation Toolkit (Excel XLSX)

DESCRIPTION

This product (Help Desk Management - Implementation Toolkit) is an Excel template (XLSX) with a supplemental Zip archive file document, which you can download immediately upon purchase.

The Help Desk Management Implementation Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for for any Help Desk Management related project. Please note the above partial preview is ONLY of the Self Assessment Excel Dashboard, referenced in steps 1 and 2 (see below for more details).

Through a 3-step process, this toolkit will guide you from idea to implementation. Please find a below a summary of the 3 steps.

Step 1 – Get your bearings

Start with the latest quick edition of the standard requirements Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview, and share with stakeholders.

Organized in a data-driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the example pre-filled Self Assessment Excel Dashboard to get familiar with results generation.

Step 2 – Set concrete goals, tasks, dates, and numbers you can track

Featuring 964 new and updated case-based questions, organized into 7 core areas of process design, this Excel Self Assessment Dashboard will help you identify areas in which standard requirements improvements can be made. Features of this dashboard include:

•  Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
•  Gives you a professional Dashboard to guide and perform a thorough standard requirements Self Assessment
•  Is secure: Ensures offline data protection of your Self-Assessment results
•  Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next

Step 3 – Implement, track, follow up, and revise strategy

The outcomes of step 2, the Self Assessment, are the inputs for step 3. Start and manage standard requirements projects with the 62 implementation resources. These are 62 step-by-step Project Management Form Templates covering over 1,500 project requirements and success criteria.

Source: Help Desk Management - Implementation Toolkit Excel (XLSX) Spreadsheet, Gerard Blokdijk